Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Borges

Miami

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Professional communicator with high standards and focus on results. Skilled in managing high call volumes, providing exceptional customer service, and efficiently resolving issues. Strong team collaborator, adaptable to changing needs, and reliable. Proficient in using telecommunication systems, active listening, and maintaining confidentiality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Personal Assistant

South Florida Rehab & Wellness Center
04.2024 - 05.2025
  • Streamline administrative processes, reducing paperwork time and improving overall efficiency in patient care and record management.
  • Assist therapists and medical staff, preparing treatment rooms and ensuring all necessary equipment is readily available for patient sessions.
  • Maintain accurate patient records, update databases, and ensure compliance with healthcare regulations and privacy standards.
  • Meticulously manage patient files, ensuring strict adherence to HIPAA regulations and maintaining confidentiality standards.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.

Pre Operative Coordination

Prestige Plastic Surgery
06.2022 - 04.2024
  • Led pre-operative team, ensuring seamless patient care. Implemented efficient protocols, reducing wait times and enhancing satisfaction rates.
  • Fostered strong interdepartmental relationships, coordinating with surgeons and anesthesiologists to optimize pre-operative care plans.
  • Meticulously managed pre-operative schedules and resources, ensuring optimal utilization of operating rooms and staff.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.

Pre Operative Coordinator

Xiluet Plastic Surgery
03.2019 - 05.2022
  • Conducted thorough pre-operative assessments, ensuring patient readiness for procedures. Analyzed medical histories to identify potential risks and optimize outcomes.
  • Provided compassionate care to patients, addressing concerns and offering emotional support. Collaborated with surgical teams to create a safe, comfortable environment.
  • Meticulously prepared operating rooms, verifying equipment functionality and sterilization. Maintained accurate patient records, ensuring seamless information flow.
  • Implemented new patient education protocols, enhancing understanding of procedures. Contributed to the development of improved pre-operative checklists for patient safety.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.

Assistant Manager

Green America Glass
01.2017 - 03.2019
  • Fostered strong team spirit, improving communication across departments. Organized cross-functional workshops to enhance problem-solving skills.
  • Oversaw inventory management, optimizing stock levels and reducing carrying costs.
  • Implemented rigorous safety protocols, decreasing workplace incidents.
  • Pioneered new safety initiatives, significantly reducing workplace incidents. Developed creative solutions to inventory challenges, minimizing waste and costs.
  • Drove operational excellence through data-driven decision making. Achieved substantial cost reductions while maintaining high quality standards.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.

Education

High School Diploma -

South Miami Senior Highschool
South Miami, FL
06-2018

Associate of Science - Nursing

New Professions Technical Institute
Miami, FL
08-2026

Skills

  • Spanish
  • English
  • Medical Scheduling
  • Patient Care
  • Medical Records
  • Insurance Verification
  • Medical Terminology
  • EMR Systems
  • Documentation Review
  • HIPAA
  • Practice Fusion
  • Nextech
  • EHR Systems
  • Appointment scheduling
  • Telephone etiquette

Certification

  • Certifications and Licenses | CPR Certification


Languages

Spanish (Expert)
English (Expert)

Timeline

Personal Assistant

South Florida Rehab & Wellness Center
04.2024 - 05.2025

Pre Operative Coordination

Prestige Plastic Surgery
06.2022 - 04.2024

Pre Operative Coordinator

Xiluet Plastic Surgery
03.2019 - 05.2022

Assistant Manager

Green America Glass
01.2017 - 03.2019

High School Diploma -

South Miami Senior Highschool

Associate of Science - Nursing

New Professions Technical Institute

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