Michelle Bowers
Enola,PA
Summary
Detail-oriented professional with a solid background in patient care and clinical support. Known for strong time management and attention to detail, contributing to effective patient record management and seamless healthcare delivery. I wish to further my experience by becoming the practice manager for Hershey Primary Care.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Certified Medical Assistant, Clinical Lead/Expert Client Advisor
Hershey Primary Care
Hershey, Pennsylvania
05.2024 - Current
- Assist patients with medical history and intake forms.
- Prepare exam rooms and ensure necessary supplies are available.
- Educate patients on medication usage and treatment plans effectively.
- Perform basic lab tests, and conduct quality control measures.
- Maintain compliance with health regulations and safety standards diligently.
- Collaborate with the healthcare team to enhance patient care delivery consistently.
- Administer injections, immunizations, medications, wound dressings, and other treatments according to physician instructions.
- Maintain cleanliness in examination rooms by stocking supplies, and disposing of used materials properly.
- Assist physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepare treatment rooms for patients by cleaning surfaces, and restocking supplies.
- Relay messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Conduct diagnostic tests such as EKGs, vision screenings, and hearing screenings in accordance with established protocols.
- Educate patients about medications, procedures, and physicians' instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Answer patient calls promptly, and direct inquiries to the appropriate department when needed.
- Collect urine samples from patients for drug screens or pregnancy tests when necessary.
- Manage the inventory of medical supplies, ensuring adequate stock levels are maintained at all times.
- Interview patients to verify information, record medical history, and confirm the purpose of the visit.
- Assess, document, and monitor vital signs for patients within the outpatient setting.
- Ensure that all equipment is functioning correctly prior to use during patient examinations or treatments.
- Administer rapid tests for COVID, flu, and strep to help clinical staff assess conditions.
- Obtain insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Medication, VFC, and immunization coordinator to maintain and replenish stock, as well as maintaining documentation.
Certified Medical Assistant
Good Hope Family Physicians
Enola, Pennsylvania
08.1999 - 07.2023
- Assisted with patient intake and updated electronic health records promptly.
- Prepared exam rooms and ensured necessary medical supplies were stocked.
- Supported physicians during patient examinations by providing necessary instruments.
- Educated patients on medication usage and health management techniques effectively.
- Collected and processed lab specimens following established protocols accurately.
- Communicated patient concerns to healthcare team to ensure continuity of care.
- Maintained confidentiality of patient information in compliance with regulations consistently.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs, vision, and hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Administered rapid tests for Mono and Strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
Certified Medical Assistant
Ryder, Barnes Pediatrics
Mechanicsburg, Pennsylvania
08.1998 - 04.2002
- Assisted with patient intake and updated electronic health records promptly.
- Prepared exam rooms and ensured necessary medical supplies were stocked.
- Supported physicians during patient examinations by providing necessary instruments.
- Educated patients on medication usage and health management techniques effectively.
- Collected and processed lab specimens following established protocols accurately.
- Communicated patient concerns to healthcare team to ensure continuity of care.
- Maintained confidentiality of patient information in compliance with regulations consistently.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as vision and hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Administered rapid tests Mono and strep to help clinical staff assess conditions.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Certified Medical Assistant
Community Dermatology
Harrisburg, Oregon
07.1996 - 08.1998
- Assisted with patient intake and updated electronic health records promptly.
- Prepared exam rooms and ensured necessary medical supplies were stocked.
- Supported physicians during patient examinations by providing necessary instruments.
- Educated patients on medication usage and health management techniques effectively.
- Collected and processed lab specimens following established protocols accurately.
- Communicated patient concerns to healthcare team to ensure continuity of care.
- Maintained confidentiality of patient information in compliance with regulations consistently.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as vision and hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Certified Medical Assistant, Clinical Lead
Primary Care Physicians
North Ridgeville, Ohio
06.1995 - 06.1996
- Assisted with patient intake and updated health records promptly.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Prioritized tasks effectively to ensure timely patient care and support for medical staff.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Prepared exam rooms and ensured necessary medical supplies were stocked.
- Supported physicians during patient examinations by providing necessary instruments.
- Collected and processed lab specimens following established protocols accurately.
- Communicated patient concerns to healthcare team to ensure continuity of care.
- Maintained confidentiality of patient information in compliance with regulations consistently.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered rapid strep and Mono testing to help clinical staff assess conditions.
Education
Certificate of Proficiency - Medical Assistant
LCCC
Lorain, OH06-1995
Associate of Arts - Medical Sciences
HACC
Harrisburg, PASkills
- Patient care
- Medical record management
- Vital sign assessment
- Immunization administration
- Laboratory specimen collection
- Patient scheduling
- Team collaboration
- Inventory management
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Clinical documentation
- Electronic health records
- Wound care
- Patient assessments
- HIPAA protocols
- Phlebotomy techniques
- Telephone etiquette
- Basic life support
- Medical terminology
Certification
Certification for Medical Assisting (Current)
Timeline
Certified Medical Assistant, Clinical Lead/Expert Client Advisor
Hershey Primary Care
05.2024 - Current
Certified Medical Assistant
Good Hope Family Physicians
08.1999 - 07.2023
Certified Medical Assistant
Ryder, Barnes Pediatrics
08.1998 - 04.2002
Certified Medical Assistant
Community Dermatology
07.1996 - 08.1998
Certified Medical Assistant, Clinical Lead
Primary Care Physicians
06.1995 - 06.1996
Certificate of Proficiency - Medical Assistant
LCCC
Associate of Arts - Medical Sciences
HACC