MICHELLE BRADEN
Sarasota
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Store Administrator
Morgan Automotive Group Honda of Sarasota
Sarasota, FL
08.2022 - Current
- Managed daily operations and ensured compliance with company policies.
- Processed inventory transactions using dealership management software.
- Coordinated customer service initiatives to enhance client satisfaction.
- Streamlined administrative procedures to improve operational efficiency.
- Implemented best practices for record-keeping and data accuracy.
- Facilitated open communication between staff and management, fostering a positive work environment that promoted teamwork.
- Organized schedules for both full-time and part-time employees in accordance with company policies regarding overtime hours or time-off requests.
- Ensured adherence to safety protocols throughout the store, minimizing workplace accidents or injuries.
- Provided exceptional customer service at all times while addressing inquiries about products, returns or other concerns.
- Collaborated closely with department managers to ensure smooth daily operations within each area of the store.
- Increased customer satisfaction by providing timely and efficient administrative support to store management.
- Assisted with hiring, training and mentoring new staff members.
Title Clerk
Wilde Honda
SARASOTA, FL
01.2021 - 08.2022
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new and used in state sales.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Parts Counter Person
Wilde Honda
Sarasota, FL
08.2011 - 01.2021
- Gathered pertinent information to place orders for Sales department, Service customers, outside repair shops and DIY mechanics.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Opened crates to replenish stocked items in proper aisles.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Coordinated and executed daily parts deliveries to local businesses.
- Performed complimentary services, battery installation, testing and wiper installations.
- Followed standards of care and compliance per company and legal requirements.
- Communicated product expertise and department process improvements to meet organizational goals.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
Education
High School Diploma -
Evangelical Christian School
Fort Myers, FL01-1994
Skills
- Excel
- Microsoft Office
- Friendly, Positive Attitude
- Planning & Organizing
- Supervision & Leadership
- Customer Service
- Conflict Resolution
- Data Management
- Critical Thinking
- Good Work Ethic
- Reliable & Trustworthy
- Computer Skills
- Organizational Skills
- Active Listening
Timeline
Store Administrator
Morgan Automotive Group Honda of Sarasota
08.2022 - Current
Title Clerk
Wilde Honda
01.2021 - 08.2022
Parts Counter Person
Wilde Honda
08.2011 - 01.2021
High School Diploma -
Evangelical Christian School