Michelle Bradford
Maple Heights
Summary
Detail-oriented administrative professional transitioning from healthcare operations and customer-facing service roles, with over 15 years of experience in communication, scheduling, documentation, and workflow coordination. Known for maintaining accuracy in fast-paced environments, supporting team operations, and delivering exceptional service. Ready to bring organizational strength and reliability to a secretary or clerical position.
Overview
15
15
years of professional experience
Work History
Operations Support
University Hospitals of Cleveland
Cleveland
08.2024 - Current
- Coordinated, time-sensitive deliveries supporting clinical workflows and ensuring accurate documentation.
- Optimized routes to improve efficiency and maintain strict delivery timelines.
- Communicated with medical staff to prioritize urgent requests, and maintain smooth operations.
Nutrition Assistant
University Hospitals of Cleveland
Cleveland
12.2010 - 07.2024
- Provided high-quality customer service to patients, staff, and clinical teams.
- Managed meal orders and documentation with accuracy and attention to detail.
- Streamlined workflows to reduce service times, and improve overall satisfaction.
- Operated cash register, handling transactions accurately and efficiently.
- Managed inventory levels, restocking supplies as needed throughout shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Education
Certificate - Nutrition Services
Cuyahoga Community College
Cleveland, Ohio, OH10-2011
High School Diploma -
East High School
Cleveland, OH06-2004
Skills
- Administrative support
- Customer service expertise
- Document handling and filing
- scheduling and time management
- Multitasking and prioritization
- Professional communication
- Conflict resolution
- Team coordination
Timeline
Operations Support
University Hospitals of Cleveland
08.2024 - Current
Nutrition Assistant
University Hospitals of Cleveland
12.2010 - 07.2024
Certificate - Nutrition Services
Cuyahoga Community College
High School Diploma -
East High School