Michelle Brady
Rockton,IL
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Law Enforcement Dispatcher
Wisconsin State Capitol Police
Madison, WI
08.2023 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Substitute Teacher
Boone/Winnebago Regional Office of Education
Loves Park, IL
01.2011 - Current
- Provided notes and reports on school day activities to primary teacher.
- Engaged students in discussions to promote interest and drive learning.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Managed high school classrooms during teacher absences.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Took attendance and maintained attendance records during period as substitute.
Store Manager
Ecom Elite Consulting
Rockton , IL
04.2021 - 01.2022
- Managed 30 Amazon stores along with a team of Virtual Assistants to perform daily store maintenance while using programs such as Seller Central, OAG, and Google Sheets.
- Maintained high feedback ratings from customers and store owners by responding quickly to questions and problems.
- Coordinated inventory, stocking, and ordering.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Tracked monthly sales to generate reports for business development planning.
Assistant Key Holder
Disney Store
Schaumburg, IL
02.2020 - 11.2020
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Photo Manager
Medieval Times Dinner & Tournament
Schaumburg, IL
10.2014 - 08.2018
- Prepared photos and documents for framing by following customer requests and checked final results against specifications and internal quality standards.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Bachelor of Arts - Photography
Columbia College Chicago
Chicago, IL05.2010
Master of Arts - Photography
Academy of Art University
San Francisco, CA12.2018
Skills
- Alarm Systems Monitoring
- Dependable and Responsible
- Problem-Solving
- Performance improvements
- Critical Thinking
- Prioritizing Situations
- Telephone Etiquette
- Computer Skills
- Call Routing
- Emergency Response Procedures
- Documentation and Reporting
- Data Entry
- Verbal and Written Communication
- Flexible Schedule
- Coaching and Mentoring
- Reliable
- Staff training and development
- Team-oriented
- Rapid Needs Assessment
- Outstanding communication skills
Additional Information
Courses and Certifications
- TriTech Basic Photography Certification
- TriTech Basic Sexual Assault Photography Certification
- Waukesha County Technical College Basic Crime Scene Evidence Processing Certification
- FEMA Courses
- Active Shooter Incident Management Basic Course
- Active Shooter for Dispatchers Course
- CRASE Train-the-Trainer Course
- Basic Peer Support Course
- Portal Advanced Training Certification
- Boone/Winnebago Regional Office of Education Certified Substitute Teacher
Volunteering
- Member of the Capitol Police Department Recruitment Team
- Analyze evidence during a weeklong annual vault audit
- Update our electronic systems and destroy evidence tags once archived
- Train new Dispatchers in how to successfully perform essential functions of the job
- Data entry for the Prison Rape Elimination Act
- 2015-2017 Feed My Starving Children
- 2022 Shop With A Cop
Timeline
Law Enforcement Dispatcher
Wisconsin State Capitol Police
08.2023 - Current
Store Manager
Ecom Elite Consulting
04.2021 - 01.2022
Assistant Key Holder
Disney Store
02.2020 - 11.2020
Photo Manager
Medieval Times Dinner & Tournament
10.2014 - 08.2018
Substitute Teacher
Boone/Winnebago Regional Office of Education
01.2011 - Current
Bachelor of Arts - Photography
Columbia College Chicago
Master of Arts - Photography
Academy of Art University
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