Michelle Brady, MSHAL, BSN, RN
Hope,MI
Summary
Dynamic nursing leader with expertise in team & relationship building, communication skills, and public speaking. Demonstrates a strong ability to lead teams effectively and foster collaborative environments. Committed to leveraging these skills to drive organizational success while ensuring that the patient/family remain at the center of all decisions and initiatives
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Chief Experience Officer
MyMichigan Health
Midland, Michigan
12.2020 - Current
- Developed and implemented comprehensive strategies to enhance patient experience across multiple service lines.
- Collaborated with cross-functional teams to identify and address patient needs through innovative solutions.
- Led initiatives to improve staff engagement and training programmes, fostering a culture of exceptional service delivery.
- Conducted regular assessments of patient feedback to refine service offerings and enhance overall satisfaction.
- Facilitated training sessions focused on enhancing customer service skills among staff members.
- Championed the integration of technology solutions to streamline patient interactions and improve operational efficiency.
- Facilitated effective communication between patients and healthcare providers to enhance satisfaction.
- Managed patient inquiries and resolved concerns in a timely manner to ensure positive experiences.
Director of Relationship Based Care
MyMichigan Health
Midland, Michigan
02.2017 - Current
Director of Nursing
MyMichigan Medical Center Clare
Clare, Michigan
09.2009 - 02.2017
- Collaborated with multidisciplinary teams to optimize care plans and address patient needs effectively.
- Oversaw budgeting and resource allocation to enhance operational efficiency within nursing department.
- Evaluated nursing staff performance and provided constructive feedback to promote professional development.
- Championed quality improvement initiatives that aimed to elevate patient safety and satisfaction levels.
Education
Master of Science - Health System Leadership & Administration
Saginaw Valley State University
Bay City 08.2015 - 12.2018
Bachelor of Science - Nursing
Ferris State University
Big Rapids 08.1988 - 05.1992
Skills
- Certified Patient Experience Professional
- Public speaking
- Team building
- Communication skills
- Leadership
Timeline
Chief Experience Officer
MyMichigan Health
12.2020 - Current
Director of Relationship Based Care
MyMichigan Health
02.2017 - Current
Master of Science - Health System Leadership & Administration
Saginaw Valley State University
08.2015 - 12.2018
Director of Nursing
MyMichigan Medical Center Clare
09.2009 - 02.2017
Bachelor of Science - Nursing
Ferris State University
08.1988 - 05.1992