Michelle Brammer
Upper Sandusky
Summary
Results-driven professional with a strong background in grain operations and customer service. Known for effective communication and problem-solving skills, contributing to improved processes and enhanced customer satisfaction.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Grain Elevator Operator
Smithfield Grain
Harpster/Morral
02.2018 - Current
- Operated grain handling equipment to process and store grain efficiently.
- Monitored grain quality through routine inspections, ensuring high standards for product safety and customer satisfaction.
- Collaborated with team members to maintain a safe work environment.
- Assisted in loading and unloading grain trucks using appropriate equipment.
- Documented inventory levels and recorded daily operational activities accurately.
- Implemented safety protocols, significantly reducing risks during grain operations and promoting a culture of safety.
- Trained new staff on equipment operation and safety practices effectively.
- Verified accuracy of measurements taken from samples collected from shipments or stored grains.
- Inspected all incoming loads of grain for quality assurance purposes.
- Maintained accurate records of all activities related to the operation of the grain elevator.
- Ensured that safety guidelines were followed during all operations at the facility.
- Monitored grain temperature and levels in the storage bins.
- Adjusted settings on machines to ensure efficient operation according to specifications.
- Communicated effectively with customers regarding orders, delivery times and any other inquiries they may have had about their order.
- Loaded trucks with grain according to shipment schedules. and containers with grain for shipment.
- Conducted tests such as moisture content analysis on grains before loading them into bins or shipping them out.
- Followed established procedures for disposing of spoiled or damaged grains when necessary.
- Operated grain elevator and other equipment to unload, weigh, test, store and ship grain.
- Participated in meetings with supervisors and managers to discuss operational improvements.
- Utilized SmartSoft and Compuweigh system to load, unload, ship, and bill grain.
- Loaded rail cars with specified types of grains according to customer orders.
- Removed debris to keep plant floors free of obstacles.
- Transported materials from conveyor for quality assessment and processing.
- Operated dump trucks, yard dogs, and skidloader equipment, observing safety features to avoid accidents.
- Completed daily paperwork, noting operational issues and machinery shutdowns.
- Monitored and maintained quality standards by implementing process improvements.
- Resolved customer complaints, ensuring satisfaction through effective problem-solving.
- Trained new staff on customer service best practices and company policies.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered incoming customer inquiries regarding product, pricing, quality, and service information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions while creating a good rapport.
- Collaborated with colleagues across departments to resolve customer concerns efficiently, enhancing service delivery.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Documented customer correspondence to track requests, problems, and solutions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided excellent customer service to farmers, truck drivers, and contractors.
- Greeted customers, answered inquiries and provided customer service.
- Addressed escalated customer service concerns effectively.
- Conducted customer service training for new hires.
- Maintained high levels of customer service satisfaction.
- Collaborated with IT team to implement software updates efficiently.
- Trained new staff on computer operations.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions.
- Maintained worksite cleanliness and organization for safety and efficiency.
- Reported issues or concerns to supervisors for timely resolution and support.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Cleaned work area thoroughly after job completion to maintain safety standards. after job completion ensuring all debris is properly disposed of.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Operated and maintained a variety of equipment including hand and power tools.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Gained independent working skills and guided and mentored less experienced team members.
Education
GED -
Marion Harding High School
Marion, OH01-2000
Skills
- Safety compliance
- Quality assurance
- Grain grading
- Grain storage
- Moisture analysis
- Grain blending expertise
- Equipment operation
- Conveyor systems
- Skid loader operation
- Industrial safety
- Operational efficiency
- Process improvement
- System troubleshooting
- Safety compliance
- Industrial safety
- Team collaboration
- Effective communication
- Customer management
- Interpersonal communication
- Organizational skills
- Work order review
- Time management
- Teamwork
- Mechanical aptitude
- Process improvement
- Conveyor systems
Languages
Spanish
Limited
Certification
- Certified Agricultural Commodity Tester
Timeline
Grain Elevator Operator
Smithfield Grain
02.2018 - Current
GED -
Marion Harding High School