Michelle Brassbridge

Along with helping all borrowers who call in, I am the primary payment processor. And training in loan modifications.

• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Opened customer accounts and provided deposit and withdrawal receipts.
• Educated and engaged customers with new bank products and services.
• Supported the onboarding process for new members, explaining benefits and assisting with paperwork completion.
• Assisted members with account management, including updating personal information and setting up automated payments.
• Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
• Trained staff on operating procedures.
• Cross-trained and provided backup support for organizational leadership.
• Responsible for ordering cash for the branch on a weekly basis.
• Trained on gathering information and sending wire transactions.
• Handled fraud notifications on debit and credit card transactions.
• 
  

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.

• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
• Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.