Michelle Braswell
ELM CITY,North Carolina
Summary
Finding a self rewarding career that challenges me and the knowledge of past endeavors is what I'm seeking. I believe all my experiences and positive attitude will be a great asset to the company. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Dollar General Store
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Reviewed sales and gross profit report to assess company efficiency
Data Entry Associate
The Action Group
11.2021 - Current
- Customer Service, problem solving, process personal and confidential information, data entry, answer and make calls, approve/deny applications, professionalism, organization, bookkeeping, filing, fax/copy necessary documents, documentation, listen to detailed instructions, productivity environment, process returned mail, used various computer programs such as Word, PowerPoint, Excel and completed spreadsheets, various office duties, team work
- Sorted documents and maintained organized filing process
- Completed data entry tasks with accuracy and efficiency
- Followed established procedures to enter and process data correctly
- Scanned documents and saved in database to keep records of essential organizational information
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Collated and organized data entry documents into filing systems for easy access
- Resolved discrepancies in data entry activities for accurate, complete jobs
- Used computer software to store and retrieve data
Customer Service Associate
Walgreens
02.2021 - 07.2021
- Responded to customer calls and emails to answer questions about products and services
- Solved problems with products and services by providing customers with technical support
- Provided customer feedback to management and identified areas of improvement for products and services
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled billing and payment issues following guidelines, resolving disputes properly
- Provided product and service recommendations to guide customers on products to meet varying needs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Owner/Laborer
Cleaning by Michelle
09.2017 - 07.2021
- Customer service/satisfaction, schedule appointments, answer phone, purchase supplies, give quotes, llaborer, bookkeeping, accounts payable/receivable, trusted with people's homes while they were at work, major cleaning of houses, prompt services, dependable
Customer Service Representative
Alorica
02.2016 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
Customer Service Cashier/Delivery
Ramos Pizza
01.2016 - 08.2016
- Open/close store operations, managed wait staff, cashier, accountants receivable, accounts payable, problem solving, data entry, deliveries and answer phones
Customer Service Specialist
Carolina Odd Jobs, BB&T
10.2015 - 12.2015
- Remodeled occupied/unoccupied dwellings, customer service/satisfaction, manual laborer
- Proof/Fraud Detection & Monitoring/Adjustments
02.2005 - 05.2009
- Monitor individual and business accounts for fraudulent activities, answer and call clients for verifying suspicious activities, organize meetings, facilitate meetings, team work, production environment, print reports, make adjustments to accounts when necessary, bonded within the financial institution, took various customer service classes, train new employees, cross-trained coworkers made schedules for several team members to be sure shifts were covered effectively and effectively, customer service/satisfaction, exceeded banking eexpectations
06.1992
- Process personal/confidential information, data entry, answer/call phones, schedule delivery of meds, maintain accounts, process payments, filing, fax, coping necessary documents, accounts receivable, production environment, organized office work, practiced professionalism, answer emails, problem solving, de-escalate situations over phone, led group discussions, updated accounts, provided feedback on report for email and phone issues
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Worked flexible hours across night, weekend and holiday shifts
- Paid attention to detail while completing assignments
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Adaptable and proficient in learning new concepts quickly and efficiently
- Organized and detail-oriented with a strong work ethic
- Strengthened communication skills through regular interactions with others
- Proved successful working within tight deadlines and a fast-paced environment
- Worked well in a team setting, providing support and guidance
- Self-motivated, with a strong sense of personal responsibility
- Identified issues, analyzed information and provided solutions to problems
Education
High School Diploma - Business Administration Certification
Fike High School
Wilson, NCHigh School graduate -
Business Administration Certification -
Wilson Technical Community College
Skills
- Keyboarding 10 key calculator
- Word Excel
- PowerPoint Spreadsheets
- Proofreading Listen to details
- Organization skills Creative problem solving skills
- Data Entry Critical Thinking Skills
- Scheduling Documentation
- Multitasking skills Time Management
- Customer Service Expert
- Customer Service
- Answering Customer Questions
- Stock Management
Timeline
Assistant Manager
Dollar General Store
01.2022 - Current
Data Entry Associate
The Action Group
11.2021 - Current
Customer Service Associate
Walgreens
02.2021 - 07.2021
Owner/Laborer
Cleaning by Michelle
09.2017 - 07.2021
Customer Service Representative
Alorica
02.2016 - 09.2017
Customer Service Cashier/Delivery
Ramos Pizza
01.2016 - 08.2016
Customer Service Specialist
Carolina Odd Jobs, BB&T
10.2015 - 12.2015
02.2005 - 05.2009
06.1992
High School Diploma - Business Administration Certification
Fike High School
High School graduate -
Business Administration Certification -
Wilson Technical Community College
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