MICHELLE BRIGGS
Tallahassee,FL
Summary
Highly trained payroll professional with experience processing transactions, identifying problems, performing detailed analysis and finding solutions. Looking to take on a new role with a company where attention to detail and the ability to work with all types of personalities will be appreciated. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support.
Overview
16
16
years of professional experience
Work History
Relationship Advisor 1
Addition Financial Credit Union
Tallahassee, FL
04.2025 - Current
- Cultivated strong member relationships through effective communication and personalized financial solutions.
- Analyzed member needs to recommend appropriate financial products and services, enhancing customer satisfaction.
- Educated members on credit union offerings, improving understanding of financial management and resources available.
- Collaborated with cross-functional teams to streamline service processes and enhance operational efficiency.
- Enhanced overall customer satisfaction by consistently delivering prompt responses to inquiries and resolving any account-related issues.
Waitress/Hostess
Village Inn
Tallahassee, FL
01.2019 - 03.2020
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Cashier
Donut Kingdom
Tallahassee, FL
02.2011 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Payroll Specialist
Apex Payroll
Tallahassee, FL
02.2010 - 10.2012
- Performed calculations in overtime hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Verified on-time submission of payroll taxes and within constraints of Internal Revenue Service.
- Processed all garnishments.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Education
GED -
Lincoln High School
Tallahassee06-1987
Skills
- Customer Service
- Team Player
- Reliable and Responsible
- E-Mail and Telephone Communication
- Independent worker
- Payroll policies and procedures
- Data entry
- Patience and tolerance
Timeline
Relationship Advisor 1
Addition Financial Credit Union
04.2025 - Current
Waitress/Hostess
Village Inn
01.2019 - 03.2020
Cashier
Donut Kingdom
02.2011 - 01.2019
Payroll Specialist
Apex Payroll
02.2010 - 10.2012
GED -
Lincoln High School