Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michelle Broaden

Milwaukee,WI

Summary


Professional Learning Specialist with deep expertise in educational methodologies and curriculum development. Demonstrates strong focus on fostering collaborative environments and driving impactful learning outcomes. Highly adaptable, with proven skills in instructional design, classroom management, and digital learning tools. Trusted by peers for reliability and responsiveness to evolving educational needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Learning Guide

HOPE Christian Schools: Fidelis Campus
08.2023 - Current
  • Assessed student progress through formative evaluations, utilizing data-driven insights to inform instructional strategies for optimal results.
  • Employed a variety of instructional techniques such as lectures, demonstrations, hands-on activities in order to cater diverse learner styles.
  • Evaluated educational resources and selected appropriate materials for curriculum development, ensuring alignment with state standards or learning objectives.
  • Adapted teaching style based on individual learner preferences or special needs accommodations for equitable access to education.
  • Lead teacher in grades 4 (half year), 5 (full year), 2 (3 weeks)

Summer School Teacher Intern

Center for Urban Education
06.2023 - 08.2023
  • Assessed student progress and provided constructive feedback, enabling students to make continuous improvements.
  • Managed classroom behavior effectively using positive reinforcement strategies, cultivating an inclusive and respectful learning community.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
  • Created and implemented curriculum and lesson plans to cover required material.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Service Greeter

City of Milwaukee Health Department: Keenan Health
10.2020 - 06.2023
  • Collaborated with colleagues across departments to ensure cohesive support throughout the entire customer journey.
  • Assisted with directing patients and clients, ensuring efficient use of resources and minimized wait times.
  • Managed waiting area, maintaining a clean and comfortable environment for customers during their visit.
  • Ensured timely vehicle servicing by promptly notifying service advisors of customer arrivals.

Customer Service Representative Level 2

HSA Bank, Webster Bank
07.2019 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Crew Member

McDonald's
07.2017 - 05.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Elementary Education

Coe College
Cedar Rapids, IA

Elementary Education

Concordia University
Mequon, WI

High School Diploma -

Eastbrook Academy
Milwaukee, WI
05-2016

Skills

  • Collaborative learning
  • Data-driven decision making
  • Teaching strategies
  • Project-based learning
  • Feedback analysis
  • Learning styles
  • Subject matter expertise
  • Adaptive teaching
  • Multimedia integration
  • Active listening

Certification

  • CBRF Training - 2021
  • DCF Abusive Head Trauma Training - 2024
  • DCF Infant Toddler Requirement Training - 2023
  • DCF SIDS Training - 2023

Timeline

Learning Guide

HOPE Christian Schools: Fidelis Campus
08.2023 - Current

Summer School Teacher Intern

Center for Urban Education
06.2023 - 08.2023

Service Greeter

City of Milwaukee Health Department: Keenan Health
10.2020 - 06.2023

Customer Service Representative Level 2

HSA Bank, Webster Bank
07.2019 - 10.2020

Crew Member

McDonald's
07.2017 - 05.2020

Elementary Education

Coe College

Elementary Education

Concordia University

High School Diploma -

Eastbrook Academy

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Michelle Broaden