Silas Holland
Expertise in mentoring and guiding students through software development training. Experienced in supporting high school students, active-duty military personnel, and Fortune 500 employees in mastering foundational software development skills. Adept at conducting live qualitative assessments to ensure student proficiency and contributing to software development projects.
Professional with strong expertise in pipefitting, known for reliability and adaptability in fast-paced environments. Skilled in blueprint reading, welding, and pipe installation, with solid background in maintaining safety standards and ensuring project efficiency. Strong focus on collaborative teamwork and delivering high-quality results, consistently meeting changing demands and achieving project goals.
Work History
Learning Guide
3 Years 6 Months- Serve as a mentor, guiding students through their learning journey, addressing individual needs, and building academic confidence.
- Explain complex technical concepts in an accessible manner, reinforcing key software development principles.
- Conduct live qualitative assessments of students completing Foundations courses to verify mastery of content.
- Contribute to software development projects, applying expertise in web and application development.
- Programming Languages: HTML, CSS, JavaScript, SQL, C#
Customer Service Specialist
6 Months- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Fire Sprinkler Apprentice
6 Months- Cut, bent and threaded pipes and joining pipes using screws, bolts, fittings, solder and plastic solvents.
- Filled piping systems with water and air to test for leaks.
- Studied blueprints and inspected structures to assess material and equipment needs, pipe installation sequence and installation around possible obstructions.
Final Assembler
10 Months- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Performed visual and mechanical quality verifications to meet customer specifications.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
Customer Service Representative
2 Years 2 Months- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Computer Programming
Skills
Certification
- SQL License - 2025
- C# License - 2024
- Javascript License - 2023