Michelle S. Brown
Janesville,WI
Summary
Client-focused and organized professional with an advanced degree and diverse experience in customer service. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address challenges. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
37
37
years of professional experience
Work History
Building Substitute Teacher
Edgerton Schools
Edgerton, WI
2023.03 - Current
Substitute Teacher
Teachers On Call
Bloomington, MN
2022.02 - Current
Multiple School Districts, multiple grades and subject areas
Substitute Teacher
Janesville School District
Janesville , WI
2016.05 - 2023.02
All grades, all subjects, all schools
Summer School Teacher
School District Of Janesville
Janesville, WI
2022.06 - 2022.07
First Grade Here I Come!
Substitute Teacher
Milton School District
Milton, WI
2011.10 - 2014.11
All grades, all subjects, all schools
Parent Volunteer
Milton School District
Milton, WI
2003.09 - 2014.06
Harmony Elementary and Northside Intermediate Weekly Reading Buddy, Junior Great Books leader, Family Fun Night helper, Conference Meal Coordinator, class room helper, and special activities helper.
Summer School Teacher
Milton School District
Milton, WI, WI
2013.06 - 2014.06
Sensational Summer Science, teaching science concepts to students in grades K-2.
Brownie/Daisy Leader
Badgerland Council
Beloit, WI
2008.01 - 2012.06
Leader of monthly meetings and outings, camp leader.
Substitute Teacher
Our Lady of the Assumption
Beloit, WI
2011.01 - 2011.05
All grades
Teacher
Janesville School District
Janesville, WI
1991.06 - 2002.06
Madison Elementary, part-time grades 2 and 3, 2000-2002Kennedy Elementary, full-time grade 1, 1999-2000Wilson Elementary, full-time grade 2, 1998-1999Summer School Teacher, 1991-1996
Teacher
Our Lady of the Assumption
Beloit, WI
1991.08 - 1998.06
Grade 1, yearbook and school assembly advisor, team taught Kindergarten
Teacher, Assistant, Instructor
Various Schools
Watertown, WI and Johnson Creek, WI
1988.08 - 1990.12
Education
Bachelor of Science - Education
University of Wisconsin-Whitewater
1988
Skills
- Customer service
- Communication skills
- Team collaboration
- Problem solving
- Adaptability
- Product knowledge
- Process improvement
- Active listening
- Task prioritization
- Researching
- Tactful and diplomatic
- Creative problem solving
- Live chat support
- Brand representation
- Customer relations
- Multi-task management
- Critical thinking
- Relationship building
- Grammar
Timeline
Building Substitute Teacher
Edgerton Schools
2023.03 - Current
Summer School Teacher
School District Of Janesville
2022.06 - 2022.07
Substitute Teacher
Teachers On Call
2022.02 - Current
Substitute Teacher
Janesville School District
2016.05 - 2023.02
Summer School Teacher
Milton School District
2013.06 - 2014.06
Substitute Teacher
Milton School District
2011.10 - 2014.11
Substitute Teacher
Our Lady of the Assumption
2011.01 - 2011.05
Brownie/Daisy Leader
Badgerland Council
2008.01 - 2012.06
Parent Volunteer
Milton School District
2003.09 - 2014.06
Teacher
Our Lady of the Assumption
1991.08 - 1998.06
Teacher
Janesville School District
1991.06 - 2002.06
Teacher, Assistant, Instructor
Various Schools
1988.08 - 1990.12
Bachelor of Science - Education
University of Wisconsin-Whitewater