Successfully built, maintained and operated my own business for 26 years.
HIPPA Certified
Excellent customer service qualified
Customer retention expert
Microsoft experience
Office management
Hi, I’m
MICHELLE BROWN
Penfield ,NY
Summary
Overview
29
years of professional experience
Work History
Xerox
Imaging Specialist
07.2024 - Current
Job overview
- Operated high-volume imaging equipment to produce quality outputs efficiently.
- Collaborated with cross-functional teams to troubleshoot technical issues, ensuring minimal downtime.
- Developed training materials for new staff on imaging processes and equipment usage.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Conducted regular maintenance and calibration of imaging devices to ensure optimal performance.
- Analyzed customer feedback to refine imaging solutions, enhancing user satisfaction.
- Mentored junior staff on best practices in imaging techniques and operational standards.
- Trained new employees on imaging equipment operation and best practices, facilitating their smooth integration into the team.
- Prepped, indexed and scanned high security documents from analogue to digital adhering to client privacy policies and contractual terms.
- Meeting client expectations and time sensitive deadlines.
Self-Employed
Licensed Massage Therapist
10.1996 - 06.2022
Job overview
- Built business wholly from the ground up by creating and developing successful discount pre-pay packages to attract new clients guaranteeing multiple appointments. This increased my client amount by 40% in 2 years.
- Travel to private homes with all necessary equipment for disabled clients
- Responsible for billing and invoicing clients
- Maintain budget, bookkeeping and tax preparation paperwork
- Developed the front desk at a high volume spa. Triaged calls and emails. Responsible for product sales and scheduling clients.
Education
New York Institute of MassageBuffalo, NY
Graduate Certificate from Massage Therapy
University Overview
- Graduated Salutatorian
- Successfully completed all required hours of massage training per NYS requirements:
- Anatomy & Physiology
- Neurology
- Pathology
- Kinesiology
- Myology
- Biology
- Business Management
- Passed NYS Board Exams and received NYS license in massage therapy
- Received additional Credit Education Units in Sports Rehab, Infant Massage and Swedish Massage
State College Florida, ManateeBradenton Fl
Associate of Arts from Anthropology, Primate Anatomy, Art History
University Overview
Skills
- Triage calls in high volume center
- Customer Service specialist
- Proficient in Microsoft Office, Google Suite
- Strong organizational skills
- Coachable, open-minded, keen attention to details
- Shipping and Receiving manager
Timeline
Imaging Specialist
Xerox
07.2024 - Current
Licensed Massage Therapist
Self-Employed
10.1996 - 06.2022
New York Institute of Massage
Graduate Certificate from Massage Therapy
State College Florida, Manatee
Associate of Arts from Anthropology, Primate Anatomy, Art History