Michelle Burkes
Lumpkin,GA
Summary
Dynamic professional with extensive experience as a Correction Officer at Core Civic, excelling in security procedures and emergency response. Proven track record in enhancing facility safety and reducing altercations through effective communication and rule enforcement. Skilled in Detainee supervision, fostering a secure and respectful environment.
Overview
25
25
years of professional experience
Work History
Correction Officer
Core Civic
05.2017 - 03.2025
- Enhanced facility safety by conducting thorough security checks and monitoring Detainee activities.
- Routinely counted Detainee and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent Detainee escapes.
- Reduced Detainee altercations by maintaining consistent enforcement of rules and regulations.
- Enhanced Detainee Safety with introduction of new protective gear and safety protocols.
Emergency Roadside Assistant
Road America
08.2013 - 09.2016
- Enhanced customer satisfaction by providing timely and efficient emergency roadside assistance.
- Reduced response time for service calls by optimizing dispatch routes and prioritizing tasks.
- Trained new hires on company procedures, fostering a collaborative work environment that encouraged professional growth.
- Developed strong relationships with local towing providers, streamlining coordination efforts for faster response times during emergencies.
Cahier
Fred's Incorporation
05.2009 - 07.2010
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Team Leader
Keystone Foods
07.2000 - 10.2007
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Stewart-Quitman High School
Lumpkin, GA05-1996
Skills
- Verbal communication
- Security procedures
- Emergency response
- Detainee supervision
Timeline
Correction Officer
Core Civic
05.2017 - 03.2025
Emergency Roadside Assistant
Road America
08.2013 - 09.2016
Cahier
Fred's Incorporation
05.2009 - 07.2010
Team Leader
Keystone Foods
07.2000 - 10.2007
High School Diploma -
Stewart-Quitman High School
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