Antonia Thomas

• Assisted patients with activities of daily living, maintaining their dignity and well-being.
• Monitored patient conditions and promptly communicated changes to the healthcare team.

Assisting Residents With Daily Living

• Provided compassionate care to patients by assisting with daily living activities, ensuring comfort and dignity.

Assisting Residents With Daily Living : Feeding, Bathing, Vitals , Personal Care

• Call center with over 100 calls per day per person
• Updated customer's information such as address change, telephone number
• Eased their minds with answering any questions they may have had about the ETA time and the towing experience
• Utilized my here to help skills to make sure the customers have the best experiences when calling in
• Exceeded expectations for average handle time, surveys, and handling the call volume

• Managed the line to make sure the products make it to the packing station
• Made sure the orders were completed in a timely fashion
• Utilized my skills to adhere to all guidelines and policies to make sure protocols went as followed
• Always arrived to my shifts on time and made sure my area was clear for safety precautions