Michelle Burleson
Kennedale,TX
Summary
Dynamic leader with a proven track record at Coronis Health, adept in KPI development and team leadership. Excelled in process improvement, enhancing billing efficiency, and fostering client relationships. Demonstrated expertise in data analysis and interdepartmental collaboration, significantly boosting operational effectiveness without compromising attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Payment Team Lead
Coronis Health
Sykesville, MD
03.2021 - Current
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Utilized various software and tools to streamline processes and optimize performance.
Client Success Manager
Coronis Health
Sykesville, MD
03.2021 - Current
- Monitored customer accounts to identify opportunities for improvement.
- Worked in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success.
- Coordinated with technical support teams to resolve customer issues in a timely manner.
- Established and monitored key performance indicators (KPIs) for customer success.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Collaborated with internal teams to troubleshoot any customer issues or concerns.
- Managed crisis situations, ensuring minimal impact on customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Built reports tracking key performance indicators and presented insights to stakeholders.
Accounts Receivable Manager
Dr. Clayton Frenzel
Arlington, TX
11.2013 - 03.2021
- Developed and maintained aging report to monitor and analyze outstanding receivables.
- Utilized daily audit information to update aging reports.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Led a team of accounts receivable specialists, providing training and performance evaluations.
- Completed daily accounts receivable ledger reconciliations.
- Coordinated with the accounting department to post payments and adjustments accurately.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Provided training and guidance to Accounts Receivable staff members as needed.
- Received and input receivables payments in compliance with internal financial procedures.
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Conducted monthly reconciliation of the accounts receivable ledger to ensure accuracy.
- Implemented effective billing procedures, reducing errors and improving customer satisfaction.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Accounting And Finance
Saddleback College
Mission Viejo, CASkills
- KPI development
- Team leadership
- Process improvement
- Client relationship management
- Data analysis
- Billing efficiency
- Interdepartmental collaboration
- Invoice verification
- Key performance indicators
- Attention to detail
- SOP adherence
Certification
- First Health Compliance LLC HIPPA Security Certificate Issued October 2022
- First Health Compliance LLC HIPPA Privacy Certificate Issued October 2022
- ADP OSHA General Training Certificate Issued October 2022
- ADP Preventing Discrimination & Harassment Certificate Issued September 2022
- ADP Navigating Middle Management Certificate Issued August 2024
- Basics of Phishing Certificate Issued August 2024
- Cyber Essentials Certificate Issued October 2024
- Coronis Global Code of Conduct & Compliance Certificate issued April 2023
- First Health Compliance LLC Fraud Waiste & Abuse Training Certificate Issued October 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payment Team Lead
Coronis Health
03.2021 - Current
Client Success Manager
Coronis Health
03.2021 - Current
Accounts Receivable Manager
Dr. Clayton Frenzel
11.2013 - 03.2021
Accounting And Finance
Saddleback College
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