Michelle Byrd

• Overseeing daily operations and ensuring a positive customer experience
• Budgeting, scheduling, and inventory management
• Creating a welcoming and aesthetically pleasing environment
• Marketing strategies to attract and retain clients
• Staying updated on industry trends, customer preferences, and maintaining high standards of service
• Strong leadership and organizational skills

• Customer Interaction:
• Respond to inbound calls, emails, and chats from potential borrowers.
• Provide detailed information about loan products, interest rates, terms, and the application process.
• Assist clients in completing loan applications and address any questions or concerns.
• Loan Evaluation:
• Review and assess loan applications to determine eligibility.
• Evaluate applicants’ financial information, including credit scores, income, and debt-to-income ratios.
• Work closely with underwriters and other team members to ensure accurate and timely loan decisions.
• Sales and Advisory:
• Recommend appropriate loan products based on customer needs and qualifications.
• Guide clients through the pre-approval and approval process.
• Proactively follow up with leads to convert inquiries into completed loan applications.
• Compliance and Documentation:
• Ensure that all applications comply with state and federal lending regulations.
• Maintain accurate records of all interactions and transactions in the CRM system.
• Adhere to company policies and guidelines in loan servicing and customer interactions.

• Manage the incoming payments from clients or customers
• Generating and sending invoices, tracking payments, and following up on overdue accounts
• Maintain accurate records, reconcile discrepancies, and communicate effectively with both clients and internal teams
• Analyzing financial data and preparing reports for management
• Attention to detail, organization, and proficiency in accounting software
• Effective communication skills and a customer-oriented approach
• Coordinating and scheduling tasks in transportation
• Receive and prioritize requests, allocate resources, and ensure timely completion of assignments
• Effective communication with drivers, service personnel, and field teams
• Use communication systems and software to track vehicles, monitor progress, and address any issues that may arise
• (Payroll) calculating wages, deductions, and taxes, and ensuring accurate and timely payments to employees
• Maintaining payroll records, addressing payroll-related inquiries, and staying informed about tax regulations and labor laws
• Use of Payroll software.

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• Manage and lead a team of loan processors, ensuring productivity, accuracy, and compliance.
• Train, mentor, and provide ongoing support to staff members, fostering a collaborative and high-performing work environment.
• Monitor team performance, set goals, and provide regular feedback and performance evaluations.
• Loan Processing Oversight:
• Oversee the end-to-end processing of installment loan applications, ensuring timely and accurate handling of applications.
• Review and approve loan applications, ensuring all required documentation is complete and compliant with internal policies and regulatory standards.
• Ensure loans are processed and disbursed in accordance with company guidelines and regulatory requirements.
• Quality Control & Compliance:
• Ensure that loan processing adheres to federal, state, and local lending regulations and policies.
• Conduct regular audits of loan files to identify and resolve errors or discrepancies.
• Stay up to date with changes in lending laws and regulations and ensure the team is informed and compliant.

Oversee the day-to-day operations of the beauty supply store, ensuring that the store runs smoothly and efficiently.

•Maintain a clean, organized, and visually appealing store environment.

•Manage opening and closing procedures, including cash handling and store security.

•Sales and Customer Service:

•Provide exceptional customer service by ensuring that customers receive assistance with product selection and inquiries.

•Train and motivate staff to meet and exceed sales goals, providing coaching on customer service, product knowledge, and sales techniques.

•Handle customer complaints and returns in a professional and solution-oriented manner.

•Inventory Management:

•Manage and oversee inventory levels, ensuring products are well-stocked, displayed attractively, and properly organized.

•Perform regular stock audits and place orders with suppliers to maintain optimal inventory levels.

•Track product trends and customer preferences to ensure the store carries popular and in-demand items.