Michelle Caban
Bronx
Summary
Assisted customers in retail and customer service roles for over 2 years. Supported security operations for nearly 2 years, providing protective services to various establishments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
A&H Security Services LLC
Bronx, New York
09.2023 - 08.2025
- Monitored security operations to identify and address breaches, contributing to a safe environment for clients. Analyzed surveillance data to detect potential threats, enhancing overall safety measures.
- Orchestrated collaboration with local law enforcement during incidents to enhance community relations.
- Assisted in conducting thorough assessments to uncover security vulnerabilities, leading to the creation of improved security protocols. Supported routine patrols to maintain safety across premises and facilities.
- Established systematic logging protocols for daily activities and incidents to enhance compliance with company policies.
- Oversaw implementation of security protocols at access points to enhance safety measures.
- Delivered warm greetings to visitors, clients, and staff members, enhancing overall atmosphere within establishments and facilities.
- Led conflict resolution initiatives using strategic intervention and de-escalation techniques.
Retail Associate
Macy’s
Brooklyn, New York
10.2022 - 01.2023
- Cultivated positive shopping experiences by delivering exceptional customer service.
- Facilitated customer transactions by processing returns, exchanges, and purchases efficiently.
- Revamped product displays to elevate visual appeal and ensure compliance with Macy's standards.
- Facilitated collaboration among team members to enhance store operations.
- Executed targeted promotional strategies to enhance sales growth and optimize overall store performance.
Team Member
Sweet Green
Manhattan
03.2022 - 06.2022
- Streamlined communication with kitchen staff to maintain efficient workflow and timely meal preparation.
- Assisted in food preparation by following recipes and safety protocols. Supported washing and chopping tasks. Aided in preventing cross-contamination during food handling.
- Assisted guests with menu navigation. Addressed concerns promptly. Contributed to a pleasant dining atmosphere.
- Facilitated a collaborative workplace culture through the encouragement of open communication and teamwork.
- Achieved a consistently clean and organized workspace, contributing to improved team productivity. Streamlined dishwashing and stocking procedures to enhance service readiness.
Contract Tracer
Medrite Urgent Care
Manhattan, New York
04.2021 - 09.2021
- Facilitated collaboration with NYC DOE schools in Manhattan, Brooklyn, and Queens to implement daily COVID-19 testing protocols for students and staff members.
- Managed documentation processes for contact tracing activities to ensure adherence to health regulations.
- Spearheaded individual engagement initiatives to provide guidance on health protocols.
Education
Fredrick Douglas Academy
Manhattan, New YorkHigh School Diploma -
James Baldwin School
Manhattan, New York06.2023
Skills
- Communication
- Adaptability
- Organization
- Leadership
- Safety Compliance
- Team Collaboration
- Customer Service
- Hospitality
- Problem-Solving
- Data Analysis
Employment history
01-2023
Certification
Security Guard License
CPR/ First Aid Certification
Fire Guard (F02)
Languages
English
Full Professional
Timeline
Security Guard
A&H Security Services LLC
09.2023 - 08.2025
Retail Associate
Macy’s
10.2022 - 01.2023
Team Member
Sweet Green
03.2022 - 06.2022
Contract Tracer
Medrite Urgent Care
04.2021 - 09.2021
Fredrick Douglas Academy
High School Diploma -
James Baldwin School