Michelle Campbell
Albany,GA
Summary
Hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Development Associate
Albany State University
04.2022 - Current
- Designed, planned, organized and directed orientation and training programs for employees or customers.
- Completed projects in alignment with target deadlines and financial objectives.
- Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis.
- Created fundraising strategies tied to institution's mission, programs and goals.
- Provide administrative support the Vice President for Institutional Advancement: This includes, but is not limited to, coordinating meetings, determining priorities for calendaring, ensuring that all materials needed for appointments/meetings are ready and available in a timely fashion and coordinating travel.
- Provide financial management assistance by submitting invoices for payment, tracking expenses, and helping with the preparation and maintenance of the division's annual budget.
- Progressively anticipate, analyze, and meet the administrative demands of the Vice President's office, multi-tasking to effectively handle a rapid pace of activity and frequently changing priorities. Make independent decisions regarding information to be forwarded to other staff members.
- Direct internal and external inquiries to appropriate departments and/or staff members and ensure situations are resolved.
- Manage all gift processing and donor acknowledgments. Complete and interpret giving trend data and provide giving history reports to donors and development officers.
- Prepare Foundation deposits.
- Audit documentation for requests for payment from Foundation accounts to Foundation account holders, vendors; ensure adherence to the Foundation's internal policies and procedures.
- Generate Foundation checks for approved Account Withdrawal Form/Check Requests; obtain check signatures from authorized Foundation signers; disburse checks to payees; maintain records of payments, copies of invoices and other items.
- Perform gift data entry for all cash receipts, online gifts, expenditures and adjusting journal entries into the Foundation's computerized accounting system (Financial Edge) and Gift/Constituent computerized record system (Raisers Edge).
- Maintain donor database and generate various types of reports as needed, including deposit records, mailing lists for targeted mailings, level of giving reports, and lists of members of university affiliated groups or organizations.
- Prepare and distribute Foundation Board packets, including agenda, minutes, budget, financial statements and various financial analyses.
- Possesses Knowledge/ use of eProcurement policies along with P-Card training and completion.
- Establishing and strengthening relationships with prospective and current donors over time
- Designed, planned, organized and directed orientation and training programs for employees or customers
Office Clerical
Albany State University
08.2021 - 03.2022
- Responsible for performing clerical and ad ministrative duties in an office setting
- Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Monitored security to help maintain equipment, data and information safety.
- Assisted with budgeting and financial management to keep office operating within budget.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Compiled employee records from individual departments to maintain central files.
- Developed and maintained HR policies and procedures.
- Managed daily data entry and kept clerical information accurate and up-to-date
Community Service Specialist
City of Albany and Dougherty County, GA
03.2021 - 08.2021
- Through strong partnerships and collaborations with social services and community agencies, community support specialists are able to arrange for support for their clients in need
- Researching and locating services and then ensuring that all appropriate paperwork is completed
- Just some services include:
- Safe and affordable housing
- Vocational assistance
- Transportation
- Hospital discharge transportation
- In-home care
- Public assistance – housing, food stamps, Medicaid, etc
- Community activities/support groups
- These human services professionals also often make home and hospital visits to ensure their clients' needs are properly met
- Community support specialists may provide vital support services during mental health crisis by contacting family members, notifying law enforcement, and contacting client's psychiatrist for hospital placement
- Community support specialists must be patient, compassionate, and able to communicate well with their clients, as well as with medical personnel, caregivers, and social services personnel
- Strong interpersonal skills and the ability to make their clients feel comfortable discussing sensitive issues
- Able to form trusting relationships with their clients and work well with other human services professionals, such as psychologists, social workers, and public assistance personnel.
HR
Albany State University
03.2021 - 04.2021
- Maintains accurate and up-to-date human resource files, records, and documentation
- Maintains integrity and confidentiality of human resource files and records
- Performs other duties as assigned
- Assist with day to day operations of HR functions and duties
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
Enumerator
U.S. Census Bureau
08.2020 - 10.2020
- Inquire about a variety of specific information including a person's name, age, religious preference, address and state of residency; gather, record and encode information from a survey
- Get in touch with individuals to be interviewed in their own home or office by mail, phone, or in person
- Recognize and give an account of problems in obtaining data; submit completed tasks to a supervisor and discuss developments daily
- Review data gathered from an interview to check if they are complete and accurate
- Help people in filling out the questionnaires; and find and record addresses and households.
Administrative Representative
Enterprise Holdings
01.2017 - 04.2020
- Communicate with management while handling Accounts Receivables using Rental Financial Systems
- Make incoming calls- reservations, rate quotes, general questions and answers, provide informational resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance,process customer billing
- Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone, and sometimes in person as needed
- Process payment on old and new accounts
- Pick up checks from insurance companies, dealerships, repair shops and other vendors
- Notify Management of any known problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Perform miscellaneous and backup job-related duties as assigned
- Communicated factual and procedural information clearly, orally and in writing.
- Executed record filing system to improve document organization and management.
- Analyzed existing systems and databases and recommended enhancements to solve business needs using (RFS) rental Financial systems.
- Retrieved lost/ forgotten payments from customers/ vendors.
- Decreased overall back end debt between 13 branches.
Cashier
Murphy USA
01.2015 - 06.2017
- Responsible for handling cash transactions, making change, restocking merchandise, aiding customers, answering questions, promoting sales, maintaining the presentation of the store, and performing various cleaning tasks over the course of a shift, cashiers possess outstanding multitasking and organizational skills.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Internship Computer Science
Worth County Board of Education
03.2014 - 06.2014
- Support both teaching and learning, technology infuses classrooms with digital learning tools, such as computers and hand held devices; expands course offerings, experiences, and learning materials; supports learning, increases student engagement and motivation; and accelerates learning.
Federal Work Study Student
Albany Technical College
01.2014 - 03.2014
- Provides technical support to students, faculty, staff, and administrators
- Responsible for the installation, maintenance, and support of computer hardware and software
- This position provides on-site support for customers but may also include answering phone calls, emails, and handling walk-ins.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
Help Desk
Phoebe Putney Health System
01.2013 - 05.2013
- Team to deliver technology support
- Assist with the deployment of new equipment
- Assist with software installs
- Assist in collecting information for the equipment inventory
- Assist in printer issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Cashier
Squares Diner
10.2011 - 02.2013
- Welcome customers and help determine their orders
- Process customer orders and record them in the restaurant database
- Relay customers' orders to the kitchen staff
- Ensure all orders are delivered to the customers in a timely manner
- Accept cash and return the correct change
- Tally money in the cash drawer at the beginning and end of each work shift
- Place food orders in the appropriate bags and boxes
- Respond to customer inquiries, issue receipts, and record customer suggestions
- Clean and arrange eating, service, and kitchen spaces
- Help kitchen staff when needed.
Cleaner
Federal Courthouse
02.2009 - 03.2011
- Adhere to privacy of Federal Courthouse rules and regulations
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
- Performing and documenting routine inspection and maintenance activities
- Carry out heavy cleaning tasks and special projects.
Cashier/Customer Service
Waffle House
11.2002 - 03.2008
- Maintain table appearance by pre-bussing, check drink levels and remove clutter
- Keep station clean, set up and take down station tables appropriately
- Present check for payment and provides change as needed
- Take food and beverage orders, give food orders to kitchen and deliver orders.
- Met customer service goals and exceeded customer expectations
- Resolved customer complaints and maintained clean and tidy checkout area
- Processed customer orders and accurately handled payment transactions
- Developed and managed relationships with customers to increase customer loyalty
- Counted money in drawers at beginning and end of each shift
Education
B.A - Computer Science
Albany State University
Albany, GA05.2023
Associate - Computer Information Systems Management
Darton College
Albany, GA05.2015
Associate - Computer Networking
Albany Technical College
Albany, GA12.2013
Skills
- Operating Systems (7 years)
- Computer Networking (7 years)
- Typing (10 years)
- Accounting (3 years)
- Deposits/ Cash handling (10 years)
- Troubleshooting
- Microsoft Windows
- HIPAA
- Donor Cultivation
- Procurement
- Pcard Usage
- On/ Off boarding experience
Certification
- CCNA Introducing Routing and Switching in the Enterprise
- CCNA Discovery: Working at a Small to Medium Business or ISP Preparation
- A+ Certification PC Repair and Network Technician Cisco Certified Network Technician
- Home and Small Business Networking Network Administrator
- CNP - Certified Notary Public
- FEMA Introduction to Incident command system, ICS-100
- FEMA Bomb Threat Preparedness and Response
- FEMA Active Shooter: What you can do
- Introduction to Purchasing Card Principles
- Introduction to State Purchasing
- Introduction to State Purchasing Certification Test
Timeline
Development Associate
Albany State University
04.2022 - Current
Office Clerical
Albany State University
08.2021 - 03.2022
Community Service Specialist
City of Albany and Dougherty County, GA
03.2021 - 08.2021
HR
Albany State University
03.2021 - 04.2021
Enumerator
U.S. Census Bureau
08.2020 - 10.2020
Administrative Representative
Enterprise Holdings
01.2017 - 04.2020
Cashier
Murphy USA
01.2015 - 06.2017
Internship Computer Science
Worth County Board of Education
03.2014 - 06.2014
Federal Work Study Student
Albany Technical College
01.2014 - 03.2014
Help Desk
Phoebe Putney Health System
01.2013 - 05.2013
Cashier
Squares Diner
10.2011 - 02.2013
Cleaner
Federal Courthouse
02.2009 - 03.2011
Cashier/Customer Service
Waffle House
11.2002 - 03.2008
B.A - Computer Science
Albany State University
Associate - Computer Information Systems Management
Darton College
Associate - Computer Networking
Albany Technical College
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