Chantal Jackson
Austin,TX
Summary
Caring and kind professional with focus on understanding and resolving billing issues, experienced with verifying insurances and medical records security, seeking an opportunity to serve as a Medical Administrative Assistant where I may employ strong customer service background along with exceptional data entry abilities.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Home Health Scheduler
Jol Home Health
Leander, TX
2025 - Current
- Scheduling: Ensure that patient schedules are accurately documented and updated promptly.
- Updating hospital logs . Running daily reports for kpi
- Responsive to staff communication when it comes to patient care
- Knowledge of home care home base
- Ensuring codes are plotted accurately
- Contacting contracted companies to cover work outside of territory
Executive Resolution Specialist
Wayfair
Bryan, TX
06.2017 - Current
- Developed metrics derived from raw company data to track improvements in organizational efficiency, conducted research and investigations into customer tracking issues, evaluated current processes, develop improvement plans, devoted special emphasis to punctuality and worked to maintain the outstanding attendance record, consistently arriving to work ready, trained and work in the UK and Canada only skill que as a L3, facilitated compliance with call center regulations, collaborated with service and supervisor to manage organization goals and objectives, manage internal ticket system for Executive Resolution inquiries, investigate and understand order issues, outreach and provide dedicated customer support, via phone and email, field inbound emails from customers to assist with a multitude of order questions or concerns, increase customer loyalty and retention by building rapport, and trust, implementing creative resolutions, balance accuracy and attention to detail, timely resolutions, collaborate cross-functionality with other internal departments to process-related issues as they arise, de-escalating high-level complaints, data entry, scheduling with freight carriers, piloting return incidents, and keep company costs low.
Insurance Verification Specialist
Rhapsody Counseling and Wellness Center
Live Oak, TX
05.2023 - 07.2023
- Verified insurance, confirmed insurance coverage for new patients and referrals, updated information for existing patients, obtained pre-authorizations, called insurance providers to get pre-authorization for services and procedures, explained financial responsibilities, informed patients of their financial obligations, answered questions regarding billing and insurance coverages, tracked referrals, and provided details to billing staff, resolved discrepancies, worked with insurance companies to resolve discrepancies, updated patient records, with billing details, educated patients about their insurance coverage, informed clinical staff about denials.
- Medical Billing and Coding Externship Experience
Retention Agent/Web Chat Agent
NRG
Bryan, TX
10.2016 - 06.2017
- Maintained routine communication with clients to assess overall, satisfaction, resolve complaints and promote new offerings, adapted sales techniques to specific clients and promoted products based on individualized client needs Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations Evaluated customer information to explore issues, develop potential solutions and, maintain high-quality service, preserved revenue streams by utilizing strong, communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Caregiver
Beautiful Abilities
College Station, TX
02.2016 - 11.2016
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs transported patients daily via wheelchair to and from rehabilitation and daily activities Supported clients with mental support and physical activities to accomplish quality of life and sustain needs, provided assistance in daily living activities by dressing, grooming, bathing and toileting patients Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips, Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
Education
Associate Degree - Health and Medical Administrative Services
The College of Health Care Professions-Southwest Houston
Houston, TX01.2024
Certificate - Medical Coding and Billing
The College of Health Care Professions-Southwest Houston
Houston, TX01.2023
Skills
- Documentation (7 years)
- Inventory (7 years)
- Sales (3 years)
- Logistics (4 years)
- Word (7 years)
- Inventory Management (7 years)
- PowerPoint (2 years)
- Office Experience (3 years)
- Computer Skills (6 years)
- Scheduling (3 years)
- Order Entry (7 years)
- Live Chat (7 years)
- Technical Support (6 years)
- Microsoft Outlook (7 years)
- Conflict Management (7 years)
- Troubleshooting (7 years)
- Administrative Experience (6 years)
- Help Desk (7 years)
- Computer Networking (7 years)
- Operating Systems (7 years)
- Medical Coding (1 year)
Certification
- First Aid Certification
- CPR /Aed Certification
- BSL Certification
Timeline
Insurance Verification Specialist
Rhapsody Counseling and Wellness Center
05.2023 - 07.2023
Executive Resolution Specialist
Wayfair
06.2017 - Current
Retention Agent/Web Chat Agent
NRG
10.2016 - 06.2017
Caregiver
Beautiful Abilities
02.2016 - 11.2016
Associate Degree - Health and Medical Administrative Services
The College of Health Care Professions-Southwest Houston
Certificate - Medical Coding and Billing
The College of Health Care Professions-Southwest Houston
Home Health Scheduler
Jol Home Health
2025 - Current