Choua Thao

• Generated MD orders with patient's visit frequency.
• Scheduled and coordinate patient appointments between clinicians and patients.
• Answered phone calls and and routes to appropriate department or person.
• Answered phone calls and answered questions from patients.
• Works with Intake to schedule new referrals and resumptions.
• Assisted clinicians with faxing, printing, and copying.
• Track and maintain patient's discharge documentation and discharge patient from Epic chart.
• Track and maintain patient's inpatient status to and from hospital.
• Assisted clinicians with address navigation and patient information.
• Translate over the phone and in home visits with clinicians for Hmong patients.

• Delivered clerical support by handling range of routine and special requirements.
• Completed clerical tasks such as filing and copying.
• Typed, tracked, and mailed Plan of Treatment. Tracked and mailed MD orders. Tracked clinical notes.

• Kept information confidential and followed HIPAA guidelines.
• Used knowledge of medical terminology to transcribe patient information from written copy onto Plan of Treatment.
• Verified and ICD-9/CPT coding for diagnosis.
• Organized, tracked, and mailed Plan of Treatment and Doctor's orders.
• Maintained, manipulated and coordinated clinical schedules.

Tracked and kept Employees files up to date including clinical licenses, driver’s license, and auto insurances.

• Coached new employees on administrative procedures, company policies and performance standards.
• Maintained staff directory and company policy and procedures handbook.
• Answered multi-line phone system, routing calls, delivering messages to staff.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Completed data entry tasks with accuracy and efficiency.

• Answered patient inquiries and provided information about healthcare services.
• Typed, tracked, and mailed Plan of Treatment and Doctor’s orders.
• Verified and ICD-9/CPT coding for diagnoses.
• Completed clerical tasks such as filing, copying and distributing mail.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.