Dinorah Gonzalez
Palmetto,FL
Summary
Diligent professional with 10 plus years of experience and a proven knowledge of customer communications, customer satisfaction, and consultative sales. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
20
20
years of professional experience
Work History
Home Health Scheduler
First Light Home Health
Bradenton, FL
10.2024 - Current
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Filing important documents to follow proper protocol with securing private information .
- Making sure authorizations are up to date
- Received proper training to make sure phone calls are answered efficiently
- Make sure office is up to health care compliance standards
- Answer emails for up to date information
- Answered on call Saturday phone calls
- Bring a professional team player attitude to work
- Dress professionally
Certified Home Health Aide
First Light Home Care
Manatee County Florida
09.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Scheduled and coordinated medical appointments.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Professional Tax Preparer
In Advance Tax Center
Orlando, Florida
12.2020 - 04.2022
- Mentored junior tax preparers, contributing to their professional growth and success within the firm.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Researched tax implications for various deductions and credits.
- Assisted clients in resolving IRS notices and audits by providing expert advice and timely communication.
- Maximized client refunds with diligent identification of applicable deductions and credits.
- Implemented efficient record-keeping systems that improved accuracy and accessibility of clients'' financial information during the tax preparation process.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
OWNER/SALES
Makeup Boss LLC
Parrish, Florida
04.2017 - 05.2020
- Seasonal Tax Virtual receptionist
- Schedule Appointments for Tax Preparers
- Attention To Detail
- Answered Phones For potential and Existing Clients
- Type 40-50 WPM
- Call and Confirmed Appointment
- Filed Taxes
- Data Entry
- Attend new Season Training
- Complete Calls And, Task in Timely Fashion
- Professional Mannerism
- Perform Live Sales
- Invoice
- Safely Prepare Packages
- Organize Inventory
- Prepare For Live Sales
- Order Inventory
- Data Entry
- Order Supplies
- Creativity
- Organize Live Shows
- Professional Mannerism
- Maintain Clientele
- Create Website
- Follow Up With Customers For Satisfaction Feedback
- Sell Products
OWNER/ LOSS MITIGATOR
Helping Homes LLC
Parrish, FL
02.2005 - 08.2010
- Attended a 6 month course to become a certified loss mitigator
- Detailed data entry
- Managing loss mitigation documents
- Performing financial analysis
- Assessing borrower financial situation
- Assisted clients in setting up the best payment plan
- Filing extensions with courthouse
- Speaking to Banks and faxing documents to proper
Education
High School Diploma -
06.1989
Skills
- Tattoo / Microblading
- Loss Mitigation
- Security
- CPR
- Alzheimer’s Dementia Certification
- HHA Certification
Timeline
Home Health Scheduler
First Light Home Health
10.2024 - Current
Certified Home Health Aide
First Light Home Care
09.2022 - Current
Professional Tax Preparer
In Advance Tax Center
12.2020 - 04.2022
OWNER/SALES
Makeup Boss LLC
04.2017 - 05.2020
OWNER/ LOSS MITIGATOR
Helping Homes LLC
02.2005 - 08.2010