Michelle Campbell
Bend,OR
Summary
Results-oriented communications leader with 20 years of healthcare experience, including 9 years in Government Regulatory Communications. Expertise in crafting Medicare and Medicaid member materials and ensuring regulatory compliance. Drives process improvements and enhances quality controls while delivering clear, compliant communications. Leads teams and influences stakeholders to mitigate operational and regulatory risks.
Overview
21
21
years of professional experience
Work History
Director, Government Regulatory Communications
PacificSource
Bend, OR
03.2024 - Current
- Led strategy development and execution of regulatory communications for Medicare and Medicaid lines.
- Oversaw annual production of key materials, ensuring compliance with CMS and state regulations.
- Streamlined review cycles and enhanced quality assurance standards through process improvements.
- Managed vendor relationships for print production and mail distribution, strengthening controls and resolving issues effectively.
- Mitigated communication risks to safeguard stakeholder interests.
- Developed a high-performing team focused on skill progression, accountability, and career growth.
Manager, Government Regulatory Communications
PacificSource
Bend, OR
05.2018 - 03.2024
- Managed end-to-end development and review of Medicare member materials to ensure compliance.
- Implemented structured QA processes, improving accuracy and reducing compliance risks.
- Collaborated with internal partners to create clear, member-friendly content, enhancing member understanding and engagement.
- Maintained documentation and compliance standards, ensuring readiness for audits and regulatory reviews.
- Mentored team members, fostering career advancement into advanced roles.
- Supported audits and regulatory reviews by upholding stringent documentation practices.
Team Lead, Government Regulatory Communications
PacificSource
Bend, OR
06.2017 - 05.2018
- Coordinated daily workflows and set priorities for regulatory communications team to enhance operational efficiency.
- Reviewed member-facing content for compliance, clarity, and accuracy to uphold regulatory standards.
- Facilitated collaboration between business teams and compliance partners.
- Recruited personnel and structured government regulatory communications team to optimize communication processes.
Team Lead, Pharmacy Services
PacificSource
Bend, OR
09.2012 - 06.2017
- Supervised and supported a team of Pharmacy Technicians, enhancing team collaboration and communication.
- Oversaw pharmacy help desk operations, providing telephone support for stakeholders regarding Medicare and Medicaid benefits and assisting with billing questions.
- Reviewed prior authorization requests through review of chart notes and prescription histories.
- Drafted departmental policies and procedures to comply with evolving Medicare and Medicaid regulations
Team Lead, Pharmacy Services
Kaiser Permanente
Portland , OR
02.2005 - 11.2010
- Led structured telephone interviews with new members to ensure effective prescription onboarding.
- Supported prescriber communication to enhance formulary medication selection processes.
- Assisted pharmacy staff via telephone in addressing billing inquiries and system issues.
- Conducted pre-travel interviews with patients to inform vaccine and medication recommendations.
Education
High School Diploma -
Canby Union High School
Canby06-2000
Skills
- Regulatory compliance
- Regulatory writing
- Policy writing
- Quality assurance
- Audit support
- Risk mitigation
- Stakeholder engagement
- Project management
- Strategic planning
- Team management
- Process improvement
- Effective communication
Timeline
Director, Government Regulatory Communications
PacificSource
03.2024 - Current
Manager, Government Regulatory Communications
PacificSource
05.2018 - 03.2024
Team Lead, Government Regulatory Communications
PacificSource
06.2017 - 05.2018
Team Lead, Pharmacy Services
PacificSource
09.2012 - 06.2017
Team Lead, Pharmacy Services
Kaiser Permanente
02.2005 - 11.2010
High School Diploma -
Canby Union High School