Michelle Cantrell
Coker
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
6
6
years of professional experience
Work History
Frozen Food Manager
Piggly Wiggly Grocery Store
Tuscaloosa
02.2025 - Current
- Conducted regular quality checks of all frozen food items to ensure freshness and safety standards were met.
- Assisted customers in selecting appropriate products based on their individual needs or preferences.
- Ensured compliance with local health regulations related to the storage and handling of frozen food items.
- Organized weekly meetings with staff members to discuss upcoming promotions, new product arrivals, and customer feedback regarding current offerings.
- Managed inventory of frozen food products and ensured stock was adequate for customer demand.
- Supervised a team of employees responsible for stocking shelves with frozen food items, as well as rotating product to maintain freshness.
Nursing Assistant
Park Manor Nursing Home
Northport
03.2024 - 01.2025
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
Shop Manager
Mavis Tire
Northport
01.2020 - 01.2025
- Reviewed financial reports and took corrective action when needed.
- Organized special events such as product launches, promotions or discounts.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Monitored staff performance and provided feedback and guidance as necessary.
- Maintained high standards of customer service throughout the store.
- Resolved customer complaints promptly and professionally.
- Scheduled staff shifts according to business needs.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
Legal Associate
Nathan O'Charles LLC
Fosters
03.2023 - 04.2024
- Reviewed case files to ensure all necessary documentation was included.
- Assisted with document production requests received from opposing counsels.
- Participated in meetings with attorneys, clients and other parties involved in a case.
- Communicated regularly with clients via phone or email regarding updates on their case status.
- Maintained an organized physical file system for easy access to relevant information.
- Managed administrative tasks including scheduling appointments and organizing travel arrangements.
Pest Control Technician
Bama Exterminating
Tuscaloosa
09.2023 - 01.2024
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
- Operated specialized equipment such as fumigation chambers or steamers safely per manufacturer instructions.
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
- Maintained records of all services performed including type of service provided, location treated and chemical used.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
- Educated customers on proper sanitation practices to help prevent future infestations of pests.
- Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
Education
High School Diploma -
Tuscaloosa County High School
05-2007
Skills
- Quality assurance and compliance
- Medical documentation
- Customer service and support
- Inventory management and stock rotation
- Time management and scheduling
- Food safety and training
- Computer proficiency
- Adaptability and multitasking
- Staff management and task delegation
- Performance evaluation and reporting
- Negotiation and conflict resolution
- Problem-solving strategies
- Sales strategy development
- Professionalism and demeanor
- Resource allocation and oversight
- Supply chain management
- Communication skills and interpersonal relations
- Goal setting and achievement
Timeline
Frozen Food Manager
Piggly Wiggly Grocery Store
02.2025 - Current
Nursing Assistant
Park Manor Nursing Home
03.2024 - 01.2025
Pest Control Technician
Bama Exterminating
09.2023 - 01.2024
Legal Associate
Nathan O'Charles LLC
03.2023 - 04.2024
Shop Manager
Mavis Tire
01.2020 - 01.2025
High School Diploma -
Tuscaloosa County High School