MICHELLE CARPIO
Sun City,CA
Summary
Qualified Customer Service Rep with 10 years of experience in fast-paced customer service and call center environments supporting customer service company needs. Personable and professional under pressure.
Overview
16
16
years of professional experience
Work History
Owner
Smash Time Burgers
Menifee, CA
04.2022 - 06.2024
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Lead Sales Coordinator
We Care Plumbing Heating And Air
Murrieta, CA
11.2021 - 12.2023
- Set up appointments with potential and current customers to promote new products and services.
- Provided ongoing support to existing clients, strengthening relationships and increasing account retention rates.
- Implemented CRM systems for better tracking of leads and client interactions, improving team organization and accountability.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Developed strong rapport with clients by providing exceptional service, leading to a high rate of repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Acquisitions Manager
DCH Honda Of Temecula
Temecula, CA
12.2014 - 06.2021
- Assisted many customers in average time frame by answering questions, responding to inquiries and handling telephone requests
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Promoted company as superior provider committed to customer needs and satisfaction
- Worked with management to propose and implement proactive customer service solutions
- Provided elevated customer experience to generate loyal clientèle.
Bakery Clerk
Stater Bros. Markets
07.2012 - 11.2014
- Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales
- Arranged bakery displays to showcase goods in attractive manner and drive product sales
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services
- Processed accurate credit, debit, check and cash sales transactions for more than 50 customer orders per day
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants
- Cleaned and maintained kitchen equipment and oven.
Cashier
Target Corporation
09.2008 - 03.2013
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Achieved consistent sales goals with excellent interpersonal communication skills and upselling expertise
- Maintained organized and clean customer areas by completing daily recovery checklists
- Served needs of more than 100 customers in busy work environment by providing unparalleled, speedy service
- Engaged customers warmly and provided immediate and dedicated assistance
- Resolved issues with POS systems, card readers and receipt printers independently to prevent customer delays
- Supported all customer needs with attentiveness and skilled assistance
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Checked prices for customers and processed items sold by scanning barcodes.
Education
Skills
- Multi-line phone talent
- Computer proficient
- Recordkeeping strengths
- Strategic sales knowledge
- Sale expertise
- Professional telephone demeanor
- MS Office proficiency
- Data entry
- Technical support
- Quick learner
- Creative problem solving
- Administrative support
- Customer service
- Good listening skills
- Receiving support
Timeline
Owner
Smash Time Burgers
04.2022 - 06.2024
Lead Sales Coordinator
We Care Plumbing Heating And Air
11.2021 - 12.2023
Acquisitions Manager
DCH Honda Of Temecula
12.2014 - 06.2021
Bakery Clerk
Stater Bros. Markets
07.2012 - 11.2014
Cashier
Target Corporation
09.2008 - 03.2013