Michelle Carmona
San Marcos,TX
Summary
Detail-oriented and results-driven professional with a background in UX/UI design and customer service leadership. Proven ability to enhance user experiences, manage projects, and drive strategic initiatives. I'm seeking to leverage expertise in product development and cross-functional collaboration as an Associate Product Manager at H-E-B.
Overview
2
2
years of professional experience
Work History
Service Leader
H-E-B Grocery Company
11.2022 - Current
- Achieved significant customer satisfaction and sales improvements by implementing effective customer service standards and training initiatives.
- Coordinated with management to develop and execute promotional strategies, demonstrating an ability to drive business outcomes through strategic planning.
- Managed a team, conducted performance reviews, and provided feedback to foster a positive work environment and enhance team performance.
- Handled escalated customer complaints professionally, resolving situations that satisfied both parties whenever possible.
UX/UI Designer
Fulcrum
10.2023 - 07.2024
- Designed and developed an AI-driven guidance system for a B2B web application, converting user requirements into captivating product features.
- Collaborated with stakeholders to define project requirements, prioritize features, and ensure alignment with business goals.
- Utilized wireframes, mockups, and prototypes to communicate design ideas and facilitate decision-making processes.
- Identified and addressed usability issues through heuristic evaluations, leading to product refinements that better served user needs.
UX/UI Designer
Akoya Travel AI
07.2023 - 10.2023
- Coordinated the design of a customer-centric B2C web application for trip bookings by integrating user testing insights and implementing iterative enhancements for an enhanced product experience.
- Worked closely with product managers and developers to refine feature specifications, manage project timelines, and ensure successful product delivery.
- Analyzed user feedback and performance metrics to iterate on design solutions and improve user satisfaction.
- Presented comprehensive design deliverables to stakeholders, effectively communicating rationale behind proposed solutions while addressing concerns or questions proactively.
Education
Bachelor of Arts - English Literature
Texas State University
San Marcos, TX05.2021
Skills
- Figma
- Roadmap Planning
- Team Management
- Exceptional communication
- Coaching and Mentoring
- Analytical skills
- Interpersonal skills
- Persuasion skills
Languages
Spanish
Native or Bilingual
Timeline
UX/UI Designer
Fulcrum
10.2023 - 07.2024
UX/UI Designer
Akoya Travel AI
07.2023 - 10.2023
Service Leader
H-E-B Grocery Company
11.2022 - Current
Bachelor of Arts - English Literature
Texas State University
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