Michelle Carmona
San Marcos,TX
Summary
Detail-oriented and results-driven professional with a background in UX/UI design and customer service leadership. Proven ability to enhance user experiences, manage projects, and drive strategic initiatives. I'm seeking to leverage expertise in product development and cross-functional collaboration as an Associate Product Designer.
Overview
5
5
years of professional experience
Work History
Service Leader
H-E-B Grocery Company
11.2022 - Current
- Achieve significant customer satisfaction and sales improvements by implementing effective customer service standards and training initiatives.
- Handle escalated customer complaints professionally, resolving situations that satisfied both parties whenever possible.
- Attract potential customers by answering questions and suggesting information about other products and services.
UX/UI Designer
Fulcrum
10.2023 - 07.2024
- Designed and developed an AI-driven guidance system for a B2B web application, converting user requirements into captivating product features.
- Collaborated with stakeholders to define project requirements, prioritize features, and ensure alignment with business goals.
- Utilized wireframes, mockups, and prototypes to communicate design ideas and facilitate decision-making processes.
UX/UI Designer
Akoya Travel AI
07.2023 - 10.2023
- Coordinated the design of a customer-centric B2C web application for trip bookings by integrating user testing insights and implementing iterative enhancements for an enhanced product experience.
- Worked closely with product managers and developers to refine feature specifications, manage project timelines, and ensure successful product delivery.
- Analyzed user feedback and performance metrics to iterate on design solutions and improve user satisfaction.
Teacher's Assistant
Centro Cultural De San Marcos
08.2019 - 01.2020
- Supported student learning objectives through personalized and small group assistance.
- Stayed current with advancements in education technology, integrating innovative tools into lessons when appropriate for better engagement levels among students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Education
Bachelor of Arts - English Literature
Texas State University
05.2021
Skills
- Figma
- Roadmap Planning
- Team Management
- Exceptional communication
- Coaching and Mentoring
- Analytical skills
- Interpersonal skills
- Persuasion skills
Timeline
UX/UI Designer
Fulcrum
10.2023 - 07.2024
UX/UI Designer
Akoya Travel AI
07.2023 - 10.2023
Service Leader
H-E-B Grocery Company
11.2022 - Current
Teacher's Assistant
Centro Cultural De San Marcos
08.2019 - 01.2020
Bachelor of Arts - English Literature
Texas State University
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