Michelle Carpentier
Harrisville,RI
Summary
Accomplished Director offering 20 years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Expert in boosting revenue, quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels.
Overview
25
25
years of professional experience
Work History
Director Oncology Infusion Suites and Clinics
UMass Memorial Medical Center - University Campus
Worcester, MA
12.2019 - Current
- Direct oversite for the administrative, operational and financial operations for outpatient oncology infusion suites and clinics.
- Collaborated with senior leadership on the oncology service line development with responsibility for the implementation and integration across all sites.
- Responsible for the development and management of budget for all assigned areas.
- Complete monthly/time sensitive reports and business plans outlining unit performance to target and budget.
- Track and trend outcome measures to identify opportunities and lead efforts to improve system quality measures.
- Organize, plan and direct care management activities consistent and in compliance with accrediting/regulatory bodies including Joint Commission, COC, NAPBC, FACT.
- Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
Ambulatory/Procedural Manager, Oncology
UMass Memorial Medical Center - University Campus
Worcester, MA
01.2018 - 12.2019
- Responsible for monitoring both capital and operating budgets, completion of budget variances and taking appropriate action to keep expenses in line with the unit budget.
- Coordinated all operational activities in the infusion suite and oncology clinics to provide for effective workflow.
- Partnered with senior leadership in developing service line goals and objectives consistent with the overall departmental and institutional strategic plan.
- Responsible for ensuring staff competencies and evaluation of performance through ongoing assessment and yearly evaluations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Nurse Manager
Woman and Infants Hospital, Oncology Infusion
Providence, Rhode Island
09.2017 - 01.2018
- Responsible for development and implementation of the operational plan for infusion unit in concert with ACNO.
- Coordinated all operational activities in the unit to promote optimum patient flow.
- Maintained oversight and monitoring of the plans for improvement outlined for the clinical service: patient/physician satisfaction and employee engagement.
- Helped floor nurses make care decisions by applying exceptional clinical judgment and knowledge of facility policies.
- Maintained adequate unit supplies to meet expected patient demands.
Director of Ambulatory Cancer Services
The Miriam Hospital
Providence, Rhode Island
01.2013 - 04.2017
- Collaborated with VP of Cancer Services to develop the strategic direction of the cancer service line across this system.
- Oversaw clinic administration, including financial management, recruitment and human resources.
- Set unit based goals for the cancer center and worked collaboratively to set goals for cancer services with inpatient leadership.
- Managed the physician group practice within the outpatient cancer clinic related to daily scheduling, productivity, medical record supervision and collaborated to assure a high level of physician satisfaction.
- Created the first Oncology Patient Family Advisory Council for the system and assisted in setting up councils across the various campuses.
- Created a system level call center for all incoming calls across the service line.
Clinical Manager for Ambulatory Cancer Services
The Miriam Hospital
Providence, RI
01.2012 - 01.2013
- Responsible for developing and monitoring capitol and operational budgets, evaluation of budget variances and taking appropriate action to keep expenses in line.
- Developed unit-based quality goals and objectives consistent with the overall departmental and institutional strategic plan.
- Responsible for ensuring staff competencies and evaluation of performance through ongoing assessment and yearly evaluation
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals.
Clinical Nurse Manager
The Miriam Hospital
Providence, RI
04.2005 - 01.2012
- Responsible for developing and monitoring operational budgets, evaluation of budget variances and taking appropriate actions to keep expenses in line with the unit budget.
- Coordinated all operational activities on the inpatient unit to provide for an effective workflow across three shifts.
- Developed unit-based quality goals and objectives consistent with the overall departmental and institutional strategic plan.
- Responsible for the ensuring staff competencies and evaluation of performance through on-going assessment and yearly evaluations.
- Supervised hiring, training and development of nursing and secretarial staff.
Assistant Clinical Manger
The Miriam Hospital
Providence, RI
01.2002 - 04.2005
- Partnered with the Clinical Manager in the management of human and fiscal resources, management of patient flow and the monitoring of quality outcomes
- Collaborated with healthcare professionals to deliver high-quality patient care.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
- Coordinated weekly work schedules for all department employees.
Staff Nurse
The Miriam Hospital
Providence, RI
09.1999 - 01.2002
- Developed and adapted individualized treatment plans according to patient recovery goals.
- Certified oncology nurse recognized for high standards in quality care and patient satisfaction.
- Served as charge nurse and preceptor to new graduate nurse
- Delivered extensive training to newly hired employees and student nurses, offering insight and assistance related to emergent situations.
Education
Master of Science - Nursing Administration
University Of Rhode Island
North Kingston, RI05.2011
Bachelor of Science - Nursing
Rhode Island College
Providence, Rhode Island05.1999
Skills
- Fiscal Management
- Demonstrated Leadership Ability
- Strong Interpersonal Skills
- Excellent Customer Service Skills
- Strong Multi-Disciplinary Collaboration Skills
Accomplishments
Poster presenter at CNL Summit, 2009
Poster presenter at ENRS conference, 2010
Poster presenter at NENIC conference, 2010
Poster presenter at HIMSS conference, 2010
Podium presenter at NACNS conference, 2011
Poster presenter at regional EBPR conference, 2011
Poster presenter at regional EBPR conference, 2013
Poster presenter at ASCO Quality Symposium 2016
Poster presenter at ASCO Quality Symposium 2017
Publications
Thomas E, Kennedy A, Walsh W, Carpentier M, Adeyinka H, Patel S, Gerber J, Cerny J, Mittal K. Telehealth Through the Pandemic at a Safety Net Hospital: Observations and Next Steps for Cancer Care Delivery. Front in Public Health. 2023 June 2: 11:11863350. doi: 10.3389/fpubh.2023.1186350. PMID:37333537; PMCID: PMC10272595.
Costello J, Carpentier M, Sliney A, MacLeod C, Young K, Flanigan T. Evaluation of a Nurse-Initiated Routine HIV Testing Pilot on a Medical-Surgical Unit. Medsurg Nurs. 2016 Jan- Feb;25(1):36-43.
Alang N, Costello J, MacLeod C, Carpentier M, Costa P, Thiesen JA, Sliney A, Flanigan T. Impact of nursing-centered HIV testing using standing orders in RI.R I Med J (2013). 2013 Dec 3;96(12):21
Implementation of routine HIV testing in an acute care hospital in Rhode Island: a nurse- initiated opt-out pilot project. Costello JF, Sliney A, MacLeod C, Carpentier M, Garofalo R, Flanigan T. J Assoc Nurses AIDS Care. 2013 Sep-Oct;24(5):460-468
Padula CA, Disano C, Ruggiero C, Carpentier M, Reppucci M, Forloney B, Hughes C. Impact of lower extremity strengthening exercises and mobility on fall rates in hospitalized adults. J Nurs Care Qual. 2011 Jul-Sep;26(3):279-85
Timeline
Director Oncology Infusion Suites and Clinics
UMass Memorial Medical Center - University Campus
12.2019 - Current
Ambulatory/Procedural Manager, Oncology
UMass Memorial Medical Center - University Campus
01.2018 - 12.2019
Nurse Manager
Woman and Infants Hospital, Oncology Infusion
09.2017 - 01.2018
Director of Ambulatory Cancer Services
The Miriam Hospital
01.2013 - 04.2017
Clinical Manager for Ambulatory Cancer Services
The Miriam Hospital
01.2012 - 01.2013
Clinical Nurse Manager
The Miriam Hospital
04.2005 - 01.2012
Assistant Clinical Manger
The Miriam Hospital
01.2002 - 04.2005
Staff Nurse
The Miriam Hospital
09.1999 - 01.2002
Master of Science - Nursing Administration
University Of Rhode Island
Bachelor of Science - Nursing
Rhode Island College
Similar Profiles
Tina Ducasse-JablonskiTina Ducasse-Jablonski
Registered Respiratory Therapist at UMass Memorial Medical Center - University CampusRegistered Respiratory Therapist at UMass Memorial Medical Center - University Campus
Gracie HehirGracie Hehir
Internship at UMass Memorial Medical Center - University CampusInternship at UMass Memorial Medical Center - University Campus
Cassandra ConradCassandra Conrad
Registered Nurse at UMass Memorial Medical Center - University CampusRegistered Nurse at UMass Memorial Medical Center - University Campus