Michelle Carpluk
Glendale,NY
Summary
Dynamic Training Consultant with a proven track record at the Bank of China, excelling in training program coordination and stakeholder engagement. Successfully managed the delivery of 50 training courses while maintaining budget oversight. Adept at data analysis, driving process improvements, and fostering vendor relationships to enhance training effectiveness.
Overview
12
12
years of professional experience
Work History
Training Consultant
Bank of China/Madison Davis Inc.
11.2022 - Current
- As a contractual contributor, manage administrative training functions for the Legal and Compliance Department Training Team.
- Coordinate Training Needs Assessment survey to stakeholders and compiled results to determine annual training plan.
- Collaborate with Human Resources Department and business stakeholders to determine scheduling and delivery of 50 training courses.
- Manage vendor relationships regarding development and delivery of online training content.
- Reconcile annual training plan on a monthly cadence.
- Maintain training budget and provide monthly reconciliation to Operations Team Lead.
- Compile and analyze monthly and quarterly training metrics.
- Analyze monthly Regulatory Updates to determine training gaps.
- Manage the approval process for candidates to obtain ACAMS CAMS Certification and recertification.
Training Administrator
Raytheon Technologies Corporation/Robert Half International Inc.
07.2020 - 09.2022
- As a contractual contributor, managed administrative training functions for the Corporate Security Awareness and Training Team.
- Executed the delivery of annual Cybersecurity Awareness training course to 25,000 contractors.
- Managed delivery of annual TPAM Certification course to 2,000 privileged users.
- Administered the manual completion process for the Privileged User/System Administrator Overview course during LMS transition blackout period.
- Coordinated the annual and weekly delivery of the Contingent Worker Cybersecurity Certification course.
- Developed and delivered Business Email Compromise training to 700 staff.
- Organized the delivery of Supply Chain Cyber Threats Overview training to 4000 staff.
- Moderated 15 Virtual Escape Room session during 2020 National Cybersecurity Awareness Month.
Program Manager
Federal Reserve Bank of New York
New York, USA
11.2016 - 12.2017
- Managed delivery of internal Supervision University training curriculum and Examiner Commissioning Program.
- Executed the delivery of 58 Supervision University courses to train 700 bank supervision employees in banking regulations to reduce errors and improve compliance.
- Standardized and enforced escalation process for Rapid Response mandatory courses to achieve 100% completion rate.
- Oversaw the Information Technology (IT) and Consumer Compliance Examiner Commissioning Program to ensure timely commissioning of 25 Bank Examiners.
- Refined submission process which expedited commissioning approvals from 6 bank examiners in 6 months to 4 months.
- From August to October 2016 was contractual Training Coordinator supporting Corporate Learning & Development Team. Managed the planning process for the 2017 Corporate Training Calendar to ensure employees were trained within regulatory timelines and annual budget. Transitioned and promoted to Program Manager in Supervision Division.
Program Manager
Depository Trust Clearing Corporation/Software Guidance & Assistance Inc.
01.2014 - 07.2016
- As a contractual contributor, managed the Security Awareness Training Education Communication Program for the Technology Risk Management Group.
- Organized development and delivery of global annual mandatory Information Security CBT courses to 5k employees (New Hire and Refresher) in compliance with regulations.
- Planned and implemented 4 global events for annual National Cyber Security Month to 5k global employees.
- Headed RFP (Request for Proposal) for new Information Security course content vendor.
Education
Bachelor of Science - Math & Technology
SUNY Empire State University
New York, NYSkills
- Training program coordination
- Budget management
- Project management
- Data analysis and reporting
- Vendor relationship management
- Stakeholder engagement
- Logistics expertise
- Program management
- Learning management systems
- Process improvements
Focused Specialties
- Steadfast Training & Development Innovator
- Program Development Excellence
- Strategic Project Management
- Decisive Project Scheduling
- Cultivate Client Relations
- Build Complementary Vendor Relations
- Harmonious Conflict Resolution
- Constructive Risk Analysis
- Comprehensive Process Analysis
- Deliberative Process Development
- Gap based, learner centric Instructional Design
Professional Highlights
- Collaborated with subject matter experts (SMEs) and Learning Management System (LMS) team to coordinate the delivery of annual Cybersecurity Awareness training course to 100k employees to ensure compliance.
- Coordinated with subject matter experts (SMEs) to update Target Review course content in compliance with new banking regulations to ensure accurate bank examinations within 6 months.
- Spearheaded development and delivery of Phishing Awareness Training Program to 5k employees within 6 months.
- Coordinated and maintained administrative processes for global roll out of 'Business Ethics and Integrity' web-based course in 11 languages to 18,000 learners outside of the United States on new Learning Management System.
Timeline
Training Consultant
Bank of China/Madison Davis Inc.
11.2022 - Current
Training Administrator
Raytheon Technologies Corporation/Robert Half International Inc.
07.2020 - 09.2022
Program Manager
Federal Reserve Bank of New York
11.2016 - 12.2017
Program Manager
Depository Trust Clearing Corporation/Software Guidance & Assistance Inc.
01.2014 - 07.2016
Bachelor of Science - Math & Technology
SUNY Empire State University