Michelle Carter
Amory,MS
Summary
Accomplished Volunteer Coordinator at Enhabit Hospice, adept in volunteer recruitment strategy and interpersonal communication. Excelled in organizing large-scale events and fostering community engagement, significantly boosting volunteer morale and commitment. Demonstrated expertise in program evaluation and team development, ensuring a high performance average and effective volunteer management.
Overview
7
7
years of professional experience
Work History
Volunteer Coordinator
Enhabit Hospice
Columbus, MS
07.2017 - Current
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Coordinated and implemented special events for volunteer service appreciation.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Scheduled and organized training sessions for volunteers to develop skills and knowledge.
- Evaluated volunteer performance to provide constructive feedback and identify areas for improvement or additional training needs.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
- Monitored volunteer performance to enforce compliance with established policies and regulations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Education
Business Administration
Itawamba Community College
Fulton, MSHigh School Diploma - High School Courses
Hatley High School
Amory, MS05.1988
Skills
- Volunteer Coordination
- Interpersonal communication skills
- Volunteer orientation and onboarding
- Phone Etiquette
- Volunteer Scheduling
- Team Training
- Volunteer tasking
- Schedule Coordination
- Volunteer Recruitment
- Community Engagement
- Relationship Building
- Volunteer Screening
- Event Planning
- Cultural Sensitivity
- Team Development
- Recruitment planning
- Volunteer recruitment strategy
- Program Evaluation
- Delegating Work
- Crisis Response
- Community Outreach
- Networking
- Program Oversight
- Marketing and Advertising
- Training Coordination
- File and Records Management
- Motivation Techniques
- Organizing Fundraising Activities
- Community and Public Relations
- Department management
- Paperwork Processing
- Expense Reimbursement
- Team Leadership
- Event Coordination
- Support Services
- Multitasking and Organization
- Microsoft Office
- Report Writing
- Data Entry
- Staff Development and Training
- Appointment Scheduling
- Regulatory Compliance
- New Hire Orientation
- Performance Improvement
- Quickbooks
- Phone and Email Etiquette
- Staff Management
- Documentation and control
- Coaching and Mentoring
- Administration and Operations
- Staff Training
Timeline
Volunteer Coordinator
Enhabit Hospice
07.2017 - Current
Business Administration
Itawamba Community College
High School Diploma - High School Courses
Hatley High School