MICHELLE CARTER
TOLEDO,OH
Summary
Analytical and organized individual with extensive experience in healthcare environments. Known for critical thinking and professionalism, successfully supporting lab operations and enhancing patient care coordination. Prepared to leverage expertise to drive operational improvements.
Overview
20
20
years of professional experience
Work History
Lab Assistant
Bon Secours Mercy Health
08.2025 - Current
- Assisted in preparing laboratory specimens for analysis to ensure timely testing.
- Maintained cleanliness and organization of laboratory equipment and workspaces to promote safety and efficiency.
- Supported lab technicians with routine tasks, enhancing workflow and productivity across various experiments.
- Operated laboratory instruments and tools, gaining hands-on experience with advanced analytical techniques.
- Documented test results accurately, contributing to reliable data collection for research purposes.
Claims Examiner
Promedica Toledo Hospital
11.2022 - 07.2025
- Analyzed claims for compliance with policies and regulations.
- Reviewed medical records to determine claim validity and accuracy.
- Collaborated with healthcare providers to resolve discrepancies effectively.
- Processed high-volume claims within established timelines, ensuring efficiency.
PT ADMINSTRATOR
Promedica Toledo Hospital
12.2017 - 11.2022
- Streamlined patient scheduling processes to enhance appointment efficiency.
- Managed electronic medical records system to ensure accurate patient data retrieval.
- Coordinated interdepartmental communications to facilitate seamless operations.
- Trained new administrative staff on hospital protocols and software systems.
Health Unit Coordinator
HENNEPIN COUNTY MEDICAL CENTER
01.2012 - 11.2017
- Coordinated patient admissions, discharges, and transfers to ensure smooth operational flow.
- Managed scheduling for medical staff, optimizing coverage and resource allocation.
- Maintained accurate patient records using electronic health record (EHR) systems to enhance information retrieval.
- Communicated effectively with multidisciplinary teams to facilitate patient care coordination and address concerns.
Operating Room Coordinator
Allina Health
03.2006 - 07.2008
- Coordinated surgical schedules, ensuring efficient use of operating rooms and resources.
- Collaborated with surgical teams to optimize workflow and enhance patient care.
- Managed inventory of surgical supplies, reducing waste and maintaining stock levels.
- Implemented new protocols for sterilization processes, improving compliance with safety standards.
Education
High School Diploma -
EDISON SENIOR HIGH
Minneapolis, MN06-1999
Skills
- Laboratory safety protocols
- Critical thinking
- Professionalism and ethics
- Patient registration
- HIPAA compliance
- Calendar management
- Patient coordination
Timeline
Lab Assistant
Bon Secours Mercy Health
08.2025 - Current
Claims Examiner
Promedica Toledo Hospital
11.2022 - 07.2025
PT ADMINSTRATOR
Promedica Toledo Hospital
12.2017 - 11.2022
Health Unit Coordinator
HENNEPIN COUNTY MEDICAL CENTER
01.2012 - 11.2017
Operating Room Coordinator
Allina Health
03.2006 - 07.2008
High School Diploma -
EDISON SENIOR HIGH