Michelle Casas
Caterpillar Care
Chicago,US
8
years of professional experience
Proficient at improving team performance through innovative management techniques and providing resources to succeed. I'm very responsible and committed to providing excellent customer service, and great leadership skills.
Work History
Daycare Teacher's Assistant
2 Years 10 Months- Assisted in developing and implementing educational activities for preschool-aged children.
- Supported lead teacher in maintaining a safe and nurturing classroom environment.
- Facilitated daily routines to enhance children's social and emotional development.
- Promoted creativity among students using various art projects, music, dance, and imaginative play activities.
- Enhanced child development by implementing age-appropriate activities and lesson plans.
- Achieved a nurturing classroom atmosphere by consistently displaying patience, empathy, and understanding toward all children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Guest Service
9 Months- Provided timely responses to guest questions and effectively managed concerns to ensure a positive experience.
- Operated ticket scanning equipment to verify guest admission and enhance overall visitor flow.
- Engaged customers in a courteous manner to enhance their experience.
- Assisted guests with any necessary accommodations they requested
- Assisted guests by providing printed photo copies taken during the experience. Explained pricing options clearly to customers.
Customer Service
3 Months- Verified customer prices and facilitated sales processing by efficiently scanning barcodes.
- Identified recurring problems faced by customers and delivered tailored solutions to improve their experience during work.
- Politely assisted customers in person or via telephone.
- Followed the customer's needs.
- Fostered a positive and productive atmosphere to enhance team performance.
- Worked with shoe department manager to ensure merchandising and presentation standards were met.
Package Handler
1 Year- Discussed potential hazards and other issues with teammates and supervisors so that we could resolve them together.
- Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
- Resolved conveyor system issues by clearing jams and blockages.
- Placed packages in bags and onto conveyor belts.
- Mentored new employees.
Education
Associate of Arts - Health Sciences
High School Diploma
Skills
Bilingual (Spanish is my first language)
Timeline
Daycare Teacher's Assistant
Caterpillar Care
10.2023 - CurrentRead More
Guest Service
Harry Potter: Magic at Play - Chicago
12.2022 - 09.2023Read More
Customer Service
Nordstrom Michigan Avenue Store
12.2019 - 03.2020Read More
Package Handler
UPS
08.2018 - 08.2019Read More
Curie High School
High School Diploma
Read More
Harold Washington College
Associate of Arts from Health Sciences
Read More