Michelle Casiano
Weslaco
Summary
High-achieving Paralegal Studies student (4.0 GPA) with 9 years of proven professional management and leadership experience. Recognized for exceptional analytical, organization, and compliance monitoring skills. Highly skilled in legal research, document drafting, and coordinating complex tasks under tight deadlines. Eager to leverage extensive leadership maturity and strong legal education to deliver outstanding support as a Paralegal Intern.
Overview
9
9
years of professional experience
Work History
Manager in Charge
Sac-n-pac Stores
San Marcos, TX
01.2004 - 11.2012
- Supervised and coordinated the daily operations of administrative and customer service employees, ensuring strict adherence to quality standards, deadlines, and company procedures.
- Guided staff through complex operational challenges and provided hands-on support to resolve escalated customer complaints and disputes.
- Conducted performance reviews and worked collaboratively with team members to identify growth opportunities, resolve job performance issues, and boost team productivity.
- Implemented corporate and departmental policies, procedures, and service standards in close coordination with upper management.
- Resolved customer inquiries and policy disputes with high sensitivity, professionalism, and diplomacy.
- Trained and mentored employees on essential job duties, safety protocols, and corporate compliance standards.
- Utilized strong critical thinking, active listening, and verbal communication skills to foster a collaborative and high-performing team environment.
Education
Associate of Applied Science - Paralegal Studies
South Texas College
McAllen, TX12-2026
Skills
- Case Management & Coordination
- Quality Control & Compliance Monitoring
- Active Listening & Customer Relations
- Staff Training & Development
- Complex Problem Solving
- Regulatory Compliance
- Critical Thinking & Decision Making
- Excellent Time Management
- Team Leadership & Motivation
- Legal Research & Writing
- Legal Document Drafting
- Software & Tech: Microsoft Office Suite (Excel, Word), Calendar Scheduling, and Payroll Administration
Languages
Spanish
Limited Working
Timeline
Manager in Charge
Sac-n-pac Stores
01.2004 - 11.2012
Associate of Applied Science - Paralegal Studies
South Texas College