MICHELLE CASTRO
MINOOKA,IL
Summary
Eager to apply my HR & business educational skills, combined with 20 years of extensive administrative and operational office expertise to an HR Generalist role, contributing to efficient HR processes and positive employee relations.
Overview
25
25
years of professional experience
Work History
Settlement Deduction Coordinator
Forward Air
Joliet, IL
08.2025 - Current
- Coordinated weekly driver deduction reviews to ensure accurate payroll processing and compliance.
- Managed document preparation and filing systems to ensure efficient access to records.
- Assisted with data entry for new hire deductions. Supported managers nationwide with various inquiries. Processed money code requests in a timely manner.
- Executed data export and preparation processes for various imports from Excel.
- Administered escrow refund procedures to ensure timely reimbursements for terminated drivers.
- Assisted the Safety department with fuel card requests and processing money code deductions.
- Designed and implemented standard operating procedures to streamline administrative workflows, enhancing overall office efficiency and productivity.
- Safeguarded confidential information in compliance with company policies and legal regulations to protect organizational integrity.
Settlements Manager
Rush Intermodal Inc.
Joliet, IL
01.2012 - 01.2017
- Played an integral role in building the settlements department from one employee to four while cross-trained in accounting, dispatch, customer service, and safety departments.
- Grew to be the Settlements Manager and was solely responsible for employee training and reviews and monitoring the performance of all department employees.
- As liaison to the owners, I provided weekly updates on department goals and achievements, project statuses, driver settlement issues and resolutions, and all associated matters.
- Responsible for conducting drivers' orientation and deduction contracts, issuing driver payroll checks after review and approval, auditing weekly logs on 50+ drivers to ensure they upheld DOT-mandated hours of service and company protocols, and completing all incoming invoices and chargebacks.
Office Associate
Twins Landscaping
Aurora, IL
01.2001 - 01.2012
- Managed office supplies and shop inventory while keeping the office organized and clean.
- Created advertisement flyers and organized employees to distribute flyers based on target-specific cities.
- Managed and processed incoming payments, outbound invoices, and employee payroll.
- Coordinated all professional and social events around scheduled estimate appointments.
- General clerical and administrative support and coordination tasks.
Education
Bachelor of Science - HR & Organizational Leadership
Rasmussen University
09-2024
Skills
- Strong organizational and time management abilities
- Effective communication and collaboration
- Detail-oriented data management
- Key liaison
- Effective multitasking
- Proficient in gathering data
Timeline
Settlement Deduction Coordinator
Forward Air
08.2025 - Current
Settlements Manager
Rush Intermodal Inc.
01.2012 - 01.2017
Office Associate
Twins Landscaping
01.2001 - 01.2012
Bachelor of Science - HR & Organizational Leadership
Rasmussen University