Michelle Cawthon
Mulberry,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Senior Administrative Assistant
Purdue University
West Lafayette, IN
01.2023 - Current
- Managed and maintained the Director of Industry Relations' calendar.
- Organized weekly meetings with industry partners.
- Collaborated with students and faculty.
- Coordinated over 250 student travel arrangements for capstone projects across the United States.
- Optimized processes for scheduling and managing travel, appointments, and events.
- Oversaw the organization and execution of multiple conferences.
- Organized awards ceremonies and graduation events for groups of 100 to 1,000.
- Managed PR submissions for departmental purchases.
- Developed effective tracking systems to monitor progress on projects with multiple deadlines.
- Assisted with the preparation of budgets and financial statements for upper-level management review.
- Organized and maintained detailed office filing systems.
- Managed inventory of office supplies and placed orders as needed.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Answered incoming calls from clients and vendors in a professional manner.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Business Sales Manager
Verizon
Lafayette, IN
01.2019 - 01.2023
- Researched market potential to develop business plans and goals.
- Worked closely with colleagues across departments such as operations, finance and HR in order to ensure smooth functioning of processes.
- Supported sales team members to drive growth and development.
- Created presentations to present products and services in a professional manner.
- Collaborated with executives, product vendors and customers to develop solutions addressing client needs.
- Developed relationships with prospective customers and offered business solutions.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Facilitated meetings with teammates to align goals and best practices.
- Resolved customer complaints regarding sales and service.
Store Manager
AT&T Mobility
Lafayette, IN
05.2013 - 12.2019
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services to support clients during organizational developments and changes.
- Created weekly work schedules for store personnel.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Planned special promotions or discounts based on market trends.
- Organized promotional events to increase product awareness.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated POS system with new products and promotional offers.
Store Manager
Family Video Movie Club
Lafayette, IN
12.2006 - 05.2013
- Delegated work to staff, setting priorities and goals.
- Created weekly work schedules for store personnel.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Planned special promotions or discounts based on market trends.
- Organized promotional events to increase product awareness.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated POS system with new products and promotional offers.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated and maintained store signage and displays.
Education
High School Diploma -
Logansport Community High School
Logansport, IN05-2005
Some College (No Degree) - Business Administration And Management
Indiana State University
Terre Haute, INSome College (No Degree) - Business Administration And Management
Ivy Tech
Kokomo, INSkills
- Vendor Management
- Order Management
- Sales Presentations
- Relationship Building
- Account Management
- Staff Management
- Sales Coaching
- Operations
- Client Acquisition
- Microsoft Word
- Cultural Awareness
- Microsoft Office
- Customer Relations
- Collaboration
- Training & Development
- Self-Directed
- Excellent Communication
- Friendly, Positive Attitude
- Time Management
- Planning
- Calendar management
- Travel coordination
- Event planning
- Office organization
- Data tracking
- Process optimization
- Customer service
Timeline
Senior Administrative Assistant
Purdue University
01.2023 - Current
Business Sales Manager
Verizon
01.2019 - 01.2023
Store Manager
AT&T Mobility
05.2013 - 12.2019
Store Manager
Family Video Movie Club
12.2006 - 05.2013
High School Diploma -
Logansport Community High School
Some College (No Degree) - Business Administration And Management
Indiana State University
Some College (No Degree) - Business Administration And Management
Ivy Tech