MICHELLE CERRA
Tampa,FL
Summary
Loss Prevention Professional with a strong background in asset protection, safety, and operational excellence. Customer-obsessed and committed to ensuring a safe and secure workplace. Experienced in supporting multiple business lines and collaborating with cross-functional departments to achieve organizational goals. Results-oriented professional dedicated to maintaining the highest standards of quality and service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loss Prevention
Amazon TPA4
10.2023 - Current
- Implement and execute comprehensive risk management strategies that protect personnel, assets, and inventory.
- Effectively collaborates with internal and external partners to drive process improvements and implement security best practices.
- Lead thorough investigations into incidents of workplace violence, fraud, and theft, delivering timely and detailed reports to key stakeholders.
- Serve as a subject matter expert in security and crisis management, collaborating closely with site leadership to align security initiatives with business objectives.
- Spearhead projects aimed at enhancing physical security processes, training methods, and continually promoting best practices.
- Analyze security data and conduct audits to identify trends, crafting actionable risk mitigation plans.
- Monitor and optimize security systems, such as alarms and CCTV, while developing strategies for alarm reduction in partnership with internal and external teams.
- Trained and mentored colleagues to support their development.
Account Manager
Allied / Amazon JAX7
03.2021 - 11.2023
- Lead and develop a high-performing team of over 30 employees, fostering a culture of positivity and productivity.
- Collaborate across departments to establish and uphold rigorous quality control standards, leading safety and productivity metrics.
- Oversee staffing and scheduling while ensuring compliance with comprehensive safety protocols across all teams.
- Set and track performance goals and KPIs, executing productivity plans that align with business needs and drive operational efficiency.
- Develop and enforce OSHA compliance programs, having a significant impact on reducing workplace incidents.
- Initiate and lead process improvement initiatives, enhancing team performance through targeted training and development.
Security Supervisor
S.A.F.E. Management
08.2018 - 11.2023
- Manage a dynamic security team of over 40 personnel, ensuring compliance with operational guidelines through regular training sessions.
- Conduct comprehensive risk assessments and implement strategic measures that have notably decreased incident rates.
- Coordinate daily security operations and emergency response protocols, collaborating with local law enforcement and emergency personnel.
- Perform regular audits of security staff to evaluate performance, morale, and adherence to high service standards.
- Ensure the security of all facility entrances and exits, managing incident reporting for damages and breaches effectively.
Customer Service Manager
Conduent
10.2016 - 08.2018
- Supervised a team of over 50 associates, providing mentorship to enhance service delivery and team performance.
- Resolved customer inquiries and concerns, achieving high satisfaction rates and analyzing service metrics for continual improvement.
- Boosted product sales through effective customer interactions, contributing significantly to business growth and retention efforts.
- Maintained accurate customer account records, ensuring timely resolution of financial adjustments.
Education
High School Diploma -
Columbus Academy
Orange City, FL05.2008
Skills
- Leadership & Team Development
- Safety & Compliance Management
- Loss Prevention & Risk Mitigation
- Exceptional Customer Service
- Project Management & Process Improvement
- Inventory Management & Record Keeping
- Data Analysis & Reporting
- Effective Communication & Interpersonal Skills
- OSHA Compliance & Safety Standards
- Emergency Response & Crisis Management
Certification
- Class D Security License
- Class G Armed Security License
- Level I Investigative and Interviewing Techniques
- Remote Interview Certification
- CPR Certification
Timeline
Loss Prevention
Amazon TPA4
10.2023 - Current
Account Manager
Allied / Amazon JAX7
03.2021 - 11.2023
Security Supervisor
S.A.F.E. Management
08.2018 - 11.2023
Customer Service Manager
Conduent
10.2016 - 08.2018
High School Diploma -
Columbus Academy
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