Michelle Cervantes
Ontario,CA
Summary
Dynamic healthcare professional with extensive experience at MV Medical Management, adept in managing patient authorizations and coordinating care across diverse medical settings. Excelled in leveraging HIPAA knowledge and Microsoft Office skills to enhance operational efficiency. Proven quick learner with exceptional multitasking abilities and telephone etiquette, significantly improving patient communication and workflow.
Overview
20
20
years of professional experience
Work History
UM Coordinator
MV Medical Management
Eagle Rock, CA
04.2018 - 09.2024
- Managed and processed incoming authorizations for specific regions.
- Conducted outbound calls. Along with receiving inbound calls.
- Knowledge in CCS, DME, and eligibility.
- Managed special project coordination.
Referral Coordinator
SynerMed Innovating Healthcare
Monterey Park, CA
08.2014 - 03.2018
- Managed several IPA referrals
- Inbound and Outbound calls made for follow ups
- Knowledge in CCS.
- Inpatient and outpatient coordination for pediatrics and adults.
- Knowledge in pediatrics authorizations and services.
Medical Assistant
Whittier Family Medical Center
Whittier , CA
11.2004 - 07.2014
- Assisted back office patient processes to reduce office wait times.
- Collected samples from patients for laboratory testing purposes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Responded to patient callbacks and phone-in prescription refill requests.
- Handled general office duties to support administrative staff during peak hours.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted in suture removals.
Education
Medical Assistant - Medical
Bryman College
City Of Industry, CA08-2004
Skills
- Knowledge in Microsoft Word and Excel
- HIPAA-trained
- Call center operations knowledge
- SHARE program knowledge
- quick learner
- ability to multitask
- telephone etiquette
- data entry
Timeline
UM Coordinator
MV Medical Management
04.2018 - 09.2024
Referral Coordinator
SynerMed Innovating Healthcare
08.2014 - 03.2018
Medical Assistant
Whittier Family Medical Center
11.2004 - 07.2014
Medical Assistant - Medical
Bryman College