Michelle Cortez

• Supported employees by accurately tracking time and proactively resolving any conflicts.
• Trained workers in proper operation, calibration and maintenance of production line equipment.
• Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.

Worked in projects to help improve department structure. Worked on SOP's and helped with process improvements to better help the lab. Re-directed/ instructed SPA's, Exception Handlers and Workflow Coordinators on their job duties. Relayed information given by Specimen Processing Supervisors to employees. Helped the team by helping accession and process the samples. Helped solved automation faults.

• Accessioned/Processed samples and hit daily metric goals.
• Completed daily lab tasks to keep operations run smoothly throughout the lab.
• Took direction from Workflows, Exception Handlers, Leads and Supervisors.