Michelle Chang
Brentwood,CA
Summary
Dynamic Pharmacy Manager with over 20 years of experience in outpatient pharmacy operations, clinical program development, and regulatory compliance as Pharmacy-in-Charge. Expertise in optimizing inventory management, enhancing workflow efficiency, and implementing data-driven medication-use strategies to achieve superior patient outcomes. Proven ability to lead high-performing teams and manage high-risk patient populations while collaborating effectively with cross-functional healthcare professionals to drive improvements in clinical, operational, and financial performance. Committed to advancing pharmacy practices through innovative solutions and a focus on quality care.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Pharmacy Manager (PIC)
Safeway Pharmacy
Brentwood, CA
01.2006 - Current
- Lead pharmacy operations, clinical service delivery, and regulatory compliance as Pharmacy-in-Charge, ensuring adherence to HIPAA, DEA, USP 800, and state board standards while maintaining audit readiness and risk mitigation.
- Drive workflow optimization and staffing strategies, improving prescription throughput, reducing wait times, and enhancing service levels and patient satisfaction.
- Implement medication therapy management (MTM) and chronic disease programs targeting high-risk patient populations, improving medication adherence and clinical intervention outcomes.
- Oversee inventory analytics, purchasing, and stocking strategies, improving inventory turns, reducing waste/expired medications, and optimizing cost control.
- Analyze operational and patient care data to identify trends, inform decision-making, and implement process improvements aligned with business and clinical objectives.
- Build and lead high-performing teams through coaching, performance management, and succession planning, improving staff retention and engagement.
- Collaborate with healthcare providers, vendors, and regional leadership to align pharmacy services with broader care delivery and organizational goals.
Pharmacy Manager
Sav-On Pharmacy
Oakley, CA
01.2003 - 01.2006
- Managed daily pharmacy operations, staffing, and budget performance, aligning resources with service and financial targets.
- Implemented performance metrics and process improvements to increase productivity and enhance patient care delivery.
- Oversaw inventory control, ensuring compliance, accurate forecasting, and safe medication handling practices.
- Supervised and developed pharmacy staff, strengthening team capabilities and operational consistency.
Education
Doctor of Pharmacy (PharmD) -
Western University of Health Sciences
Pomona, CA05.2001
Skills
- Pharmacy Operations & Outpatient Care Delivery
- Medication Therapy Management (MTM)
- Drug Utilization Review (DUR) & Drug Use Management
- High-Risk Patient Population Management
- Inventory Optimization & Inventory Turns Improvement
- Cost Optimization & Budget Management
- Pharmacoeconomics & Value-Based Care
- Data Analysis, Reporting & Performance Metrics
- Strategic Planning & Process Improvement
- Team Leadership, Coaching & Talent Development
- Performance Management & Succession Planning
- Pharmacy-in-Charge (PIC) Accountability
- HIPAA, DEA, USP 800, State Board Compliance
- Risk Management & Medication Safety
- Regulatory Audits & Quality Assurance
- Pharmacy Dispensing Systems (EPS)
- EHR & Immunization Systems (CAIR)
- Microsoft Office Suite
Certification
- California Pharmacist License #52676 (Active)
- National Provider Identifier (NPI): 1356642631
- Immunization Certification
- CPR/BLS Certified
Timeline
Pharmacy Manager (PIC)
Safeway Pharmacy
01.2006 - Current
Pharmacy Manager
Sav-On Pharmacy
01.2003 - 01.2006
Doctor of Pharmacy (PharmD) -
Western University of Health Sciences