Michelle Chapman
Whitehouse,OH
Summary
With a proven track record at Perrysburg Exempted Village Schools, I excel in staff management and customer service, demonstrating operational planning and team building. My main goal is to always remain positive and always encourage my crew and myself to do the best that we possibly can. Ultimately, I believe that the customer is always right and I will do my very best to make sure that I always have a happy customer.
Overview
38
38
years of professional experience
Work History
Head Custodian
Perrysburg Exempted Village Schools
Perrysburg, Ohio
07.2016 - Current
- Established positive working relationships with staff, supervisors, and building occupants.
- Reported any damage or malfunctioning equipment to appropriate departments for repair or replacement.
- Supervised daily activities of custodial staff members including setting goals and deadlines.
- Checked and stocked inventory throughout the facility to meet expected demands.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Provided assistance with special events held at the facility such as set-up, breakdown of chairs, tables, and stages.
- Monitored building access and secured premises by locking and unlocking entrances according to established schedule.
- Trained new employees in proper use of custodial equipment and techniques.
- Notified building managers about needed repairs to maintain public safety.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Followed safety processes for all manual and electric cleaning equipment.
Key Holder
Columbia Sportswear
Strathroy, Ontario, Canada
07.2009 - 05.2010
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Handled customer inquiries and complaints with professionalism and patience.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Researched out-of-stock items to find additional inventory in other store locations.
- Assisted in general housekeeping to maintain store image.
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Replenished merchandise displays throughout the store as needed.
- Used Point of Sale register system to complete transactions.
Photo/Electronics Manager
Real Canadian Superstore
Strathroy, Ontario Canada
06.1987 - 05.2007
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Identified needs of customers promptly and efficiently.
- Completed routine maintenance and repair.
Education
High School Diploma -
Strathroy District Collegiate Institute
Strathroy, Ontario Canada06-1989
Some College (No Degree) - Psychology
University Of Western Ontario
London, Ontaio CanadaSkills
- Account management
- Staff education and training
- Shipping and receiving
- Customer service
- Multi-task management
- Operational planning
- Workplace safety awareness
- Team building
- Staff management
- Employee scheduling
- Supply and inventory management
Timeline
Head Custodian
Perrysburg Exempted Village Schools
07.2016 - Current
Key Holder
Columbia Sportswear
07.2009 - 05.2010
Photo/Electronics Manager
Real Canadian Superstore
06.1987 - 05.2007
High School Diploma -
Strathroy District Collegiate Institute
Some College (No Degree) - Psychology
University Of Western Ontario
Similar Profiles
Samantha J. SteflSamantha J. Stefl
District Substitute at Perrysburg Exempted Village SchoolsDistrict Substitute at Perrysburg Exempted Village Schools
Carter ChapmanCarter Chapman
Maintenance Custodian at Perrysburg Exempted Village SchoolsMaintenance Custodian at Perrysburg Exempted Village Schools
Christopher BrownChristopher Brown
Math Teacher at New Richmond Exempted Village SchoolsMath Teacher at New Richmond Exempted Village Schools