Michelle Chapman
Hurst
Summary
Dedicated and detail-oriented Medical Assistant and Patient Service/Care Coordinator committed to delivering exceptional patient and customer care. Proven ability to thrive in collaborative environments while adapting swiftly to new challenges, enhancing team dynamics and overall patient satisfaction. Eager to leverage expertise in operational efficiency to support healthcare teams in providing outstanding service. A proactive approach ensures readiness to become a valuable asset in any healthcare setting, seeking both on-site and remote opportunities to contribute effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PSR and Tech Aide
Touchstone Imaging/US Radiology
Keller And Fossil Creek, TX
08.2022 - Current
- As a PSR was responsible for registering patients information, entering accurate data and insurance information. Explaining and verifying insurance data. Entering radiological orders, scheduling and assisting in preparation for exams.
- As a Tech Aide I am responsible for escorting and prepping patients for exams, starting IV for contrast exams. Helping coordinate care in radiological setting. Confirming patient care with patients via phone and text messaging system. Verifying order entry, speaking with Doctors offices to clarify and coordinate radiological care. Obtaining and updating prior authorization for exams. Tracking and requesting prior imaging and reports for comparison. Worked closely with Radiology group for accurate and timely assessment of images.
Lab/Ancillary Manager
Valora Medical – Southlake
Southlake, TX
03.2022 - 08.2022
- Manage Lab/Ancillary department of office including 3 employees, perform all phlebotomy and processing of orders, Deal directly with Lab account reps, Order all lab, x-ray and Bone Density supplies. Deal directly with vendors and drug reps regarding samples and equipment in office. Perform x-rays, retinopathy and Bone Density scans daily. Successfully coordinate a schedule of 60+ lab draws daily and all ancillary testing performed on patients in the office.
Certified Medical Assistant II/Triage Manager
Texas Health Internal Medicine
Bedford, TX
10.2018 - 03.2022
- Manage office Triage department. Completed and obtained insurance referrals and medication/procedure prior authorizations. Home health care organization and care arrangement. Direct patient care coordination with providers between visits, including test results, prescription management and communication. Completion of FMLA/Disability forms.
Certified Medical Assistant II/NCT/Phlebotomist
Orthopedic Medicine Specialists
Arlington, TX
12.2016 - 10.2017
- Work directly with Dr.’s and PA’s in office, prep patients for visits, perform phlebotomy for PRP procedures in office, splinting and casting of patients, inputting patient information for visits, processed prescriptions and referrals for all patient under Dr.’s care, post op suture removal and wound care, brace fitting and placement
Certified Medical Assistant II/NCT/Phlebotomist
Orthopedic Specialty Associates
Ft Worth, TX
10.2015 - 12.2016
- Work directly with Trauma Surgeon and PA’s, triage, suture removal and wound care for surgical patients, prep patients for office visits, perform radiology as back up to X-ray techs, perform phlebotomy for PRP procedures in office, splinting and casting of patients, handle scheduling and inputting patient information for visits. Complete disability and FMLA paperwork, handled prescription refills and referrals for patients.
Lab/Ancillary Manager/NCT
North Country Family Practice
Southlake, TX
03.2009 - 10.2015
- Manage Lab/Ancillary department of office including 3 employees, perform all phlebotomy and processing of orders, Deal directly with Lab account reps, Order all lab, x-ray and Bone Density supplies. Deal directly with vendors and drug reps regarding samples and equipment in office. Perform x-rays, retinopathy and Bone Density scans daily. Successfully coordinate a schedule of 50+ lab draws daily and all ancillary testing performed on patients in the office.
Education
Associate of Science Degree - Medical Assisting
Anthem College
Phoenix, AZ01.2005
Medical Assistant
High-Tech Institute
Irving, TX02.2004
Skills
- Evaluating patient vitals
- Blood draw and IV skills
- Suture removal/Post op care
- Data Entry/Image Scan/Index
- Retinopathy Photography
- Electrocardiography
- Wound Care
- Urgent care management
- Medical Records / Radiology Imaging
- Mammography records
- Insurance Verification / Prior Authorization
- MRI / CT Scan patient prep
Certification
BLS Adult, Child and Infant CPR/AED - ProCPR valid through 6/2027
Timeline
PSR and Tech Aide
Touchstone Imaging/US Radiology
08.2022 - Current
Lab/Ancillary Manager
Valora Medical – Southlake
03.2022 - 08.2022
Certified Medical Assistant II/Triage Manager
Texas Health Internal Medicine
10.2018 - 03.2022
Certified Medical Assistant II/NCT/Phlebotomist
Orthopedic Medicine Specialists
12.2016 - 10.2017
Certified Medical Assistant II/NCT/Phlebotomist
Orthopedic Specialty Associates
10.2015 - 12.2016
Lab/Ancillary Manager/NCT
North Country Family Practice
03.2009 - 10.2015
Medical Assistant
High-Tech Institute
Associate of Science Degree - Medical Assisting
Anthem College