DOUG CHISHOLM
Phoenix,AZ
Overview
33
33
years of professional experience
Work History
General Manager
Transdev
Phoenix, AZ
07.2025 - 06.2026
- Managed a diverse team, fostering a positive work environment.
- Directed operational strategies to enhance service delivery and customer satisfaction. Missed miles and On-time performance both reached their highest levels since the summer of 2024.
- Cultivated strong relationships with corporate, clients and three unions, to ensure long-term success and loyalty.
Area Manager, Inbound, and Outbound
Amazon KRB9
Mesa, AZ
03.2023 - 02.2025
- Spearheaded the change management process for a new building launch, ensuring seamless operational transition and minimizing disruptions
- Successfully managed a team of up to 295 associates, demonstrating adaptability and resourcefulness
- Responsible for leading the shift in the absence of the senior operations manager
- Mentored and developed two associates who were subsequently promoted multiple levels within the organization, demonstrating commitment to talent development
- Reduced the Safety Leadership Index (SLI) score from 26 to 13 through proactive safety initiatives and training programs
- Consistently achieved 100% completion of weekly safety tests, fostering a culture of safety consciousness
- Organized and managed multiple successful blood drives for associates, demonstrating leadership in promoting employee well-being
Area Manager CAP Dept
Amazon, GYR1
Goodyear, AZ
09.2020 - 03.2023
- Managed all day-to-day operations of an AR floor, ensuring efficient workflow and meeting customer delivery promises
- Provided mentorship and guidance to five management colleagues, contributing to their advancement within the organization
- Led, mentored, and motivated an hourly workforce, fostering a positive and productive team environment
- Consistently exceeded performance targets for safety, quality, and productivity, demonstrating a results-driven approach
- Collaborated with inbound and outbound departments to optimize logistics and ensure seamless coordination
General Manager
National Express
Everett, WA
07.2016 - 07.2020
- Partnered with the Everett District School Board and achieved the highest customer satisfaction rating in more than 20 years
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Increased revenue streams by proactively listening to both the school district and the public to include more options to the charter portfolio
- Reduced accident frequency by 36% from 2018-2019
Operations Supervisor UPS
UPS
Redmond, WA
03.2001 - 06.2016
- Coordinated daily delivery operations and covered for the manager on a regular basis in their absence
- Enforced regulatory and company policy compliance to improve workplace and employee safety
- Organized and led regular safety group meeting for drivers
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices
- Monitored daily and weekly key performance indicators to continually exceed goals
Sales Account Representative
UPS Redmond
Redmond, WA
03.1993 - 03.2001
- Increased annual sales profitability by {10%} through strategic planning and effective sales strategies
- Partnered with customers, management, and sales team to better understand customer needs
- Able to both recommend and implement winning solutions
Education
Bachelor's Degree - Political Science
University of Washington
Seattle, United StatesSkills
- Customer relationship management
- Process Optimization
- Project Management
- Conflict Resolution
- Safety Management Systems
- Risk Assessment
- Mentoring
- Talent Development
- Cross-functional Collaboration
- Microsoft
- Regulatory Compliance
- Sales
KEY ACHIEVEMENTS
- Raised employee satisfaction from 70% to 87% at Transdev.
- Implemented a safety first culture reducing auto accidents by 14% and injuries by 9.5% at Transdev.
- Team Productivity Boost: Managed 295 associates while increasing efficiency by 15% at Amazon KRB9
- Staffing Level Excellence: Achieved 110% staffing levels in summer 2019 at National Express.
- Increased revenue by more than 10% each year at National Express
Timeline
General Manager
Transdev
07.2025 - 06.2026
Area Manager, Inbound, and Outbound
Amazon KRB9
03.2023 - 02.2025
Area Manager CAP Dept
Amazon, GYR1
09.2020 - 03.2023
General Manager
National Express
07.2016 - 07.2020
Operations Supervisor UPS
UPS
03.2001 - 06.2016
Sales Account Representative
UPS Redmond
03.1993 - 03.2001
Bachelor's Degree - Political Science
University of Washington