Michelle Chism

· Works collaboratively with teams in a creative, innovative, and productive manner on the development and execution of medical plans and corresponding initiatives and programs, while enhancing team collaboration through regular communication, goal setting, and performance evaluations.

· Co-leads/leads the development of short-term (annual) and long-term, multi-year plans for single or multiple areas, ensuring cohesiveness of initiatives within the organization.

· Establishes an understanding of current and evolving product strategy, clinical profile, and treatment landscape and collaborates to develop and adapt plans accordingly, effectively utilizing interpersonal skills and fostering cooperation across diverse teams.

· Supports strategic contributions to medical plans, including competitive landscape analysis, prioritization of research areas, addressing medical education and communication gaps, and defining KPIs and measures of success.

· Co-directs/directs development of short-term (annual) and long-term, multi-year budget planning, ensuring high-impact programs are appropriately resourced.

· Takes responsibility for planning target budgets, monitoring expenditures, and adjusting forecasts collaboratively with VP(s), controllers, and cross-functional partners.

· Builds trustful and collaborative relationships across internal medical, cross-functional, and global partners as well as external partners (healthcare professionals, agencies/vendors/collaborations).

• Facilitates the development and execution of programs, timelines, and budgets.
• Program/project management.
• Improved project efficiency with strategic planning, resource allocation, and time management practices.

• Skilled in Project/Program Management, Business Analytics, Organizational Change Management/OCM, Reporting Analytics, Team Building, Implementation Management, Problem-Solving, Quality Assurance, Process Improvement and Workflow Management.

• Formally Strategic Behavioral Health
• Promoted in recognition of impact and quality of work in previous roles
• Implement, manage, and support multiple upgrades worth approximately $5 million dollars
• Managed the Implementation of HCS at 7 hospitals in 2021
• Bridged the gap between current workflows and new processes including business analyst duties planning, testing, strategic planning, team building, and promoting healthy engagements
• Transformed strategies to meet changing safety and operational environment in reaction to COVID-19
• Leader of Implementation Team, Applications Team, and Vendor Implementation Teams
• Project Manager of Multiple time sensitive projects using Lean/Agile processes
• Change Management Leader, Administrator.

• REGIONAL ONE HEALTH, Memphis, TN 2013-2019
• Senior IT Application Analyst/Project Manager 2015-2019
• Compiled and analyzed user requirements for developing and modifying clinical and business applications in a healthcare environment
• Provided complex application support, training, documentation, and determining specifications for improved operations
• Evaluated complex results, proposed solutions, and recommended improvements
• Built, configured, and modified applications using existing application tools
• Delivered application support for maintaining daily operations to 1500+ end-users and providers
• Contributed to all Ambulatory regulatory projects as the Senior/Lead Analyst/Project Manager, liaison between IT, Leadership and end-users
• Led regulatory reporting analyst for MIPS, MACRA, MU, HEDSIS, and PCMH
• Promoted From IT Application Analyst).

• IT Clinical Education Specialist
• Technical Trainer with Project Management Skills
• Training, implementing and supporting of numerous inpatient and outpatient systems: Cerner Soarian Financials, Soarian Scheduling, Soarian Clinicals/CPOE, Soarian Critical Care, MAK, NextGen, Easy ID, Dragon, Care Logistics, and API
• Served as Lead IT trainer on multiple implementations and upgrades
• Received IT Employee of the Month award
• Successfully managed high level, confidential projects
• Served as mentor of new IT team members and education staff
• Coordinated effective hospital wide training initiatives including training of Providers, Nursing, and Support staff
• Designed, planned, implemented and supported training programs for outpatient/inpatient audience
• Assisted with Classroom, web-based, and 1:1 elbow to elbow support for end users
• Aided IT analysts with system maintenance, unit testing, integrated testing, and help desk support
• Developed and implemented training measurement processes including course evaluation and training effectiveness
• Developed reports, GAP analyses, workflow analyses, and other strategic management tools
• Development of training materials and communications that support company and project objectives
• Maintained updated IT training documentations
• Consulted with hospital leaders and associates to identify and implement process improvements that maximize quality, efficiency and cost effectiveness of the team
• Identified and analyzed moderately complex issues and offers resolutions
• Served as support for the facilitation and organization of ROH Change Management
• Developed Team Building activities and programs
• Served as clinical subject matter expert and liaison between Hospital administrations, physicians, nursing, ancillary staff and information services to support excellent interdisciplinary patient centered care.