S. Faisal Jalal

• Provide strategic leadership for Enterprise Applications department, overseeing team of Business Systems Analysts and Developers responsible for planning, implementation, and support of critical software systems such as Aptos Retail (Sales Audit, Merch Analytics, Merchandise, WMS, EDI), Oracle Merchandise Financial Planning (MFP), Oracle DV (BI reporting), Power BI, SAP Concur, AP Automation Esker and GP Dynamics
• Managed all aspects of application support and production support
• Led development and execution of Enterprise Application strategy, ensuring alignment with business objectives, and driving digital transformation efforts through effective project management and definitive collaboration with stakeholders such as Merchandise Team, Finance Team and Store Operations
• Successfully executed multi-million-dollar projects, including ERP implementations and upgrades, resulting in increased operational efficiency and cost savings with Aptos Retail, Oracle and Microsoft GP Dynamics
• Collaborate with key stakeholders such as CFO to define technology roadmaps, prioritize projects, and optimize business processes resulting in successful execution of projects leading to savings of over a million dollars within Finance team by delivering SAP Concur as a tool for Expense Management
• Implemented IT governance and project management best practices to streamline project delivery and improve resource allocation which led to successful delivery of projects such as AP Automation tool ESKER which allowed employees to track expenses though mobile app saving time spent on previous manual processes
• Fostered a culture of innovation and continuous improvement, driving adoption of emerging technologies and best-of-breed solutions
• This was evidenced by replacing difficult to use and facing end of life of APTOS Planning tool for Merchandise Planning team with state of art ORACLE MFP tool
• This improved the accuracy of the forecast and plans vastly and repeated the process improvement strategy by replacing the APTOS BI tool with the latest ORACLE DV tool for BI and Data Visualization tool
• This has led to enhanced reporting capabilities
• Developed and managed vendor relationships, negotiating contracts and ensuring service levels met or exceeded expectations by re-negotiating contracts that were exorbitant, implementing missing SLA’s and chairing weekly vendor update meetings to ensure users were receiving the best support
• Spearheaded data security and compliance initiatives, ensuring the protection of sensitive information and adherence to industry regulations by working closely with vendors and IT Infra team to ensure that data was secured
• Established and maintained data governance policies and standards, ensuring data integrity, security, and compliance with regulatory requirements.

• Led a high-performing team of software developers, architects, project managers and quality assurance professionals in designing, developing, and maintaining custom Salesforce applications
• Oversee GTM Business Systems, Finance Systems, and Business & IT Applications
• Coordinate with business partners to supervise 3rd party vendors in delivery of process automation for finance systems
• Support scaling of Volta’s finance systems
• Organize cloud strategy discussions, cloud infrastructure design, and implementation of cloud solutions
• Conduct business processes optimization and develop integration strategy for Volta Charging's business systems that includes integration between CRM and ERP
• Direct operations of a cross-functional team of business, operations, and technology owners to document business processes and build requirements and process designs for new projects and processes
• Develop strategy for enterprise architecture
• Create architect industry solutions on Salesforce for go-to-market business teams and its related systems
• Orchestrate weekly CAB (Change Advisory Board) and Architecture Review Board (ARB) initiatives
• Collaborate with leadership to prioritize strategic projects and provide status updates on in progress projects
• Hired and mentored a team of Salesforce developers, admins, and systems analysts to create SFDC solutions and integrations.

• Directed long-term strategy for business systems and multiple teams in engineering (Agile), Integration (IPaaS), and Data for integration of core business systems across functions
• Hired key iPaaS engineers and developed a robust iPaaS strategy for the company to integrate critical business and financial systems using Mulesoft integration tools
• Conducted cloud strategy infrastructure planning, designing, and implementation for developing cloud solutions
• Collaborated with stakeholders to facilitate road-mapping process, resolve escalated issues, and communication on critical issues
• Supervised COTS application and integration software to run Odoo (ERP), Netsuite (financial accounting), CRM (Salesforce, Marketo), and data analytics platforms Sigma, Heap, and Snowflake
• Led the ERP engineering team, and multiple outsourced teams such as Python developers, architects, QA and PM’s for software development in Odoo
• Administered internal and external data flows and integration resources
• Oversaw data governance processes and compliance of guidelines between internal business units and systems
• Implemented the ASM (Application Service Management) approach to the management of the application teams
• Supervised applications budget and coordinate with leaders to prioritize investments that align with business requirements
• Identified opportunities to acquire new technology accelerate project operations
• Spearheaded enterprise architecture development and data management
• Worked closely with department heads to identify areas for process improvement and automation, driving operational excellence
• Oversaw the application support team, ensuring timely issue resolution and user satisfaction.

• Administered and mentored team in collaboration with functional leads to deliver IT solutions
• Led engineering team for Salesforce development for self-cleaning Robot project WHIZ
• Reported on strategic IT initiatives, budgeting, and planning to Global CIO
• Delivered the project for Salesforce Field Service Lightning for improved Robot servicing
• Created IT roadmap, communicated timelines, and investment plan to all stakeholders
• Supervised governance process for GTM business systems enhancement requests and determined compliance with business and global IT needs
• Developed processes for global IT projects and coordinated delivery of IT services and solutions to US business in collaboration with global IT organizations
• Administered IT infrastructure, service delivery, and asset management for all US offices
• Orchestrated ERP/CRM, Saas cloud technologies, and Salesforce projects for B2B businesses.

• Lead a team of five business systems analysts responsible for identifying and improving business processes and systems
• Drive change management efforts to ensure seamless adoption of new processes and systems
• Spearheaded supply chain project management for formal ERP implementations, upgrades, and large-scale system projects across global operations
• Oversaw management and direction of enterprise-wide business systems that included systems design, development, implementation, integration, and support on complex end-user applications
• Conducted department-wide system process improvement sessions and implemented the newly created processes for operational efficiency
• Managed the successful implementation of Supply Chain systems resulting in improved workflow and enhanced data analytics capabilities
• Fostered relationships with senior leaders and built cross-functional teams for successful business execution
• Orchestrated design, implementation, and support of the company's financial and ERP systems architecture (SAP), and reporting tools
• Created and implemented usage of enterprise-wide standards for data definitions, data management, and warehouse design
• Facilitated supply chain management, finance, tax, sales Ops, and IT technical team operations
• Secured approvals for implementation of approved changes for supply chain
• Documented processes, procedures, and user guides.

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