Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Church

Deep Gap,NC

Summary

Dynamic Assistant Manager at Dollar General with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and staff supervision, I successfully improved team performance and streamlined inventory management, resulting in increased customer loyalty and a well-organized store environment.

Overview

2018
2018
years of professional experience

Work History

Assistant Manager

Dollar General
  • Oversaw daily operations to achieve performance goals.
  • Kept store tidy, secure, and well-organized to improve customer experience.
  • Fostered effective collaboration among team members.
  • Managed cash transactions and deposit documentation, boosting precision.
  • Addressed and resolved customer complaints promptly to boost satisfaction.
  • Provided direct support to customers, evaluating requirements, and staying updated on consumer trends.
  • Resolved inventory issues by performing consistent counts.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Provided mentorship to junior team members for enhanced role performance.
  • Achieved customer loyalty through superior service quality.
  • Supported the recruitment and onboarding of new employees to maintain optimal staffing.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Handled disciplinary measures with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Medical Assistant

Dr. Richard Jensen, OD
03.2009 - 12.2017
  • Managed medical records by filing, organizing, and scanning documents.
  • Ensured comprehensive patient care through meticulous recording of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Prevented depletion of medical supplies by consistently tracking and restocking inventory.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Medical Assistant

Dr. Connelly, OD
06.1996 - 2004
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Education

Associate In Science - Moved Before Completing

Sandhills Community College
Pinehurst, NC

Medical Assistant - Medical Assistant

Tidewater Tech.
Virginia Beach, VA
08.1996

Skills

  • Problem-solving
  • Time management
  • Customer relations
  • Staff supervision
  • Staff management
  • Conflict resolution
  • Retail operations
  • Employee scheduling
  • Recruiting and interviewing
  • Business administration
  • Multitasking and organization
  • Strategic thinking
  • Verbal and written communication
  • Scheduling and planning
  • Employee supervision

Timeline

Medical Assistant

Dr. Richard Jensen, OD
03.2009 - 12.2017

Medical Assistant

Dr. Connelly, OD
06.1996 - 2004

Assistant Manager

Dollar General

Associate In Science - Moved Before Completing

Sandhills Community College

Medical Assistant - Medical Assistant

Tidewater Tech.

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Michelle Church