Michelle Cicconi
Laughlin,NV
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Entertainment Supervisor
Don Laughlin's Riverside Resort Hotel and Casino
Laughlin, Nevada
10.2018 - 08.2026
- Supervised entertainment staff to ensure smooth event operations and guest satisfaction.
- Oversaw daily operations of entertainment program, ensuring smooth execution of events. associated with running an effective entertainment program.
- Collaborated with vendors to secure contracts for acts and equipment, ensuring high-quality entertainment for events.
- Developed engaging programming ideas that elevated guest experiences at the resort and casino.
- Analyzed customer feedback on performances, identifying actionable areas for improvement to enhance future events.
- Resolved customer issues or complaints regarding the entertainment program in a timely manner.
- Trained new team members on policies, procedures, and customer service expectations.
- Scheduled shifts, assigned tasks, and managed payroll for entertainment staff.
- Settled disputes or helped solve other customer concerns.
- Conducted regular performance evaluations of entertainment staff to ensure quality standards were met.
- Helped recruit, hire and train department employees.
Fleet and Commercial sales
Markchristopher Auto Center
Ontario, CA
05.1998 - 11.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assessed customer needs quickly during interactions.
- Recognized by management for providing exceptional customer service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Executed daily responsibilities with precision accurately and efficiently.
Education
Alta Loma High School
Alta LomaSkills
- Staff management
- Contract negotiation
Timeline
Entertainment Supervisor
Don Laughlin's Riverside Resort Hotel and Casino
10.2018 - 08.2026
Fleet and Commercial sales
Markchristopher Auto Center
05.1998 - 11.2017
Alta Loma High School