MICHELLE CLAASSENS
Paarl,South Africa
Summary
Dynamic hospitality professional with extensive experience at Carnival Cruise Line, excelling in customer service and team collaboration. Proven ability to manage time effectively while ensuring quality and efficiency in fast-paced environments. Adept at communicating with diverse groups, fostering a safe and engaging atmosphere for children and families alike.
Overview
7
7
years of professional experience
Work History
Hospitality Worker/Childcare Provider
Carnival Cruise Line
Miami, United States
06.2022 - Current
- Responded promptly to guest inquiries and resolved any issues efficiently.
- Provided exceptional customer service in fast-paced hospitality environment.
- Collaborated with team members to ensure smooth operations during peak hours.
- Supervised daily activities for children, ensuring a safe and engaging environment.
- Communicated regularly with parents regarding children's progress and needs.
WAITRESS
Bouquet Café
Paarl, South Africa
01.2022 - 03.2022
- Duties included taking orders, serving food, cleaning tables, assisting guests with retail part of café.
AU PAIR
Cultural Care
Manchester, United States of America
02.2020 - 12.2021
- I was an Au Pair in the United States of America for one year and 10 months.
- I took care of three children between the ages of 6 and 11.
- My duties included picking the children up from school, helping with homework( and home-schooling during the covid-19 pandemic), making lunches and dinners, entreating them etc.
WAITRESS
Kronenburg Estate
Paarl, South Africa
03.2019 - 12.2019
- I was a waitress at events with 200+ guests, such as weddings, birthdays, business events etc.
- Duties involved serving food, cleaning tables and assisting guests.
CHILDCARE PROVIDER
Day Care Centre
Paarl, South Africa
03.2019 - 06.2019
- I volunteered at a local Day care centre with approximately 20 kids, aged between six months and 8 years.
- Duties included changing diapers, playing games, taking children on field trips etc.
CHILDCARE PROVIDER
Church
Paarl, South Africa
06.2018 - 07.2018
- I volunteered at a church, where I took care of 20+ children.
- Serving them lunch, playing with them and teaching them how to be kind and care for one another.
Education
EVENT PLANNING, DESIGN AND MANAGEMENT
Hudson County Community College
08.2025
EXPLORING DIGITAL PHOTOGRAPHY
Hudson County Community College
08.2025
SKIN CARE IN YOUR 20S
Hudson County Community College
08.2025
TRAVEL SPANISH
Hudson County Community College
08.2025
Adult And Pediatric First AID/CPR/AED Skills
American Red Cross
08-2025
SPECIAL NEEDS CERTIFIED
IBCCES
07-2024
PASSENGER SHIP CROWD MANAGEMENT TRAINING
Carnival Cruise Line
05.2024
CRISIS MANAGEMENT AND HUMAN BEHAVIOUR TRAINING
Carnival Cruise Line
07.2022
SECURITY AWARENESS TRAINING
Carnival Cruise Line
07.2022
HIGH SCHOOL DIPLOMA - National Senior Certificate
High School Paarl Gimnasium
Paarl, South Africa01.2019
Skills
- Computer proficiency
- Customer service
- Time management
- Communication skills
- Team collaboration
- Dependability and reliability
- Flexibility and adaptability
- Quality and efficiency
References
- Katie Pare, Cultural Care, katie.pare@lcc.culturalcare.com
- Jeremy Hitchcock, Orbit Group, jeremy@orbitgroup.com
- Pauline Mashandure, Carnival Cruise Line, +1 (321) 426-5329
Hobbies and Interests
- Exploring Distant Lands
- Photography
- Dancing
- Caring for Others
- Volunteering
Languages
- English
- Afrikaans
Personal Information
- Date of Birth: 07/26/01
- Nationality: South African
- Marital Status: Not provided
- Visa Status: C1-D
Timeline
Hospitality Worker/Childcare Provider
Carnival Cruise Line
06.2022 - Current
WAITRESS
Bouquet Café
01.2022 - 03.2022
AU PAIR
Cultural Care
02.2020 - 12.2021
WAITRESS
Kronenburg Estate
03.2019 - 12.2019
CHILDCARE PROVIDER
Day Care Centre
03.2019 - 06.2019
CHILDCARE PROVIDER
Church
06.2018 - 07.2018
EVENT PLANNING, DESIGN AND MANAGEMENT
Hudson County Community College
EXPLORING DIGITAL PHOTOGRAPHY
Hudson County Community College
SKIN CARE IN YOUR 20S
Hudson County Community College
TRAVEL SPANISH
Hudson County Community College
Adult And Pediatric First AID/CPR/AED Skills
American Red Cross
SPECIAL NEEDS CERTIFIED
IBCCES
PASSENGER SHIP CROWD MANAGEMENT TRAINING
Carnival Cruise Line
CRISIS MANAGEMENT AND HUMAN BEHAVIOUR TRAINING
Carnival Cruise Line
SECURITY AWARENESS TRAINING
Carnival Cruise Line
HIGH SCHOOL DIPLOMA - National Senior Certificate
High School Paarl Gimnasium