Michelle Clark
Elizabeth,NJ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Public Health Advisor2
Bellevue Hospital
Manhattan, NY
09.2023 - Current
- Assisted with the development and implementation of policies, procedures, and guidelines related to public health programs.
- Provided guidance and support to local communities regarding best practices for disease prevention and control.
- Designed public health education materials for community outreach activities.
- Participated in interagency task forces dedicated to improving population-level healthcare outcomes.
- Coordinated with state departments of health to ensure compliance with federal regulations concerning public health issues.
- Conducted site visits as needed to assess program operations, evaluate services provided, and recommend corrective actions if necessary.
- Analyzed epidemiological data to inform the development of effective interventions aimed at reducing illness and injury rates among populations most vulnerable to disease outbreaks.
- Collaborated with healthcare providers to ensure that patient care meets established standards of quality and safety.
Public Health Advisor 1
Bellevue Hospital
Manhattan, NY
06.2006 - 09.2023
- Facilitated workshops designed to educate healthcare professionals about current developments in public health policy.
- Developed and implemented public health strategies to reduce the spread of communicable diseases.
- Designed public health education materials for community outreach activities.
- Assisted with the development and implementation of policies, procedures, and guidelines related to public health programs.
Field Data Collector
Westat Research
Brooklyn, NY
02.2014 - 07.2014
- Troubleshot issues that arose during the collection process in a timely manner.
- Collected data from various sources, including online databases, public records, and other research materials.
- Interpreted complex data sets to draw meaningful conclusions.
- Documented collected data accurately and thoroughly.
- Developed strategies to improve the collection process efficiency.
- Created reports detailing collected information for management review.
- Identified potential areas of improvement within the current collection process.
- Evaluated existing procedures and suggested modifications as needed.
- Maintained up-to-date knowledge of relevant regulations and standards related to field data collection activities.
Phlebotomist
Portamedic
Queens, NY
04.2007 - 07.2007
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Maintained accurate records of collected specimens and test results.
- Prepared specimens for transport to external laboratories.
- Processed samples accurately and efficiently.
- Ensured compliance with federal regulations governing laboratory procedures.
Phlebotomy Supervisor
Park Madison Professional Laboratories
Manhattan, NY
09.2000 - 06.2006
- Provided support during emergency situations involving blood draws or specimen collections.
- Investigated errors or discrepancies related to test results or specimen collections and took corrective action as appropriate.
- Coordinated workflow between lab technicians and other departments in order to ensure efficient processing of specimens.
- Adhered to all applicable laws, regulations and ethical standards relating to medical laboratories.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
- Identified potential risks associated with phlebotomy activities and implemented strategies for mitigating them.
- Assisted in resolving customer complaints regarding specimen collection services or inaccurate test results.
- Maintained a clean work environment in accordance with OSHA regulations.
Phlebotomist /EKG Technician
Victory Memorial Hospital
Brooklyn, NY
06.2000 - 09.2000
- Documented patient information into electronic medical records system.
- Ensured compliance with federal regulations governing laboratory procedures.
- Followed all safety protocols when handling hazardous materials.
- Prepared specimens for transport to external laboratories.
- Monitored inventory levels of supplies used in phlebotomy services.
- Maintained a clean, safe, and organized work environment.
- Provided excellent customer service while interacting with patients.
- Maintained accurate records of collected specimens and test results.
- Processed samples accurately and efficiently.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Responded quickly and effectively to emergency situations.
- Provided assistance to clinical staff during patient visits.
Cashier
Gap Inc, New York
New York, NY
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Boys And Girls High School
Brooklyn, NY09-1980
Some College (No Degree) -
The College of New Rochelle of Brooklyn Campas
Brooklyn, NYSkills
- Behavioral Interventions
- Health Promotion
- Qualitative Research
- Infectious disease control
- Emergency Preparedness
- Chronic Disease Management
Languages
English
Professional
Certification
National Certified EKG Technician / Phlebotomy Technician
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Public Health Advisor2
Bellevue Hospital
09.2023 - Current
Field Data Collector
Westat Research
02.2014 - 07.2014
Phlebotomist
Portamedic
04.2007 - 07.2007
Public Health Advisor 1
Bellevue Hospital
06.2006 - 09.2023
Phlebotomy Supervisor
Park Madison Professional Laboratories
09.2000 - 06.2006
Phlebotomist /EKG Technician
Victory Memorial Hospital
06.2000 - 09.2000
High School Diploma -
Boys And Girls High School
Some College (No Degree) -
The College of New Rochelle of Brooklyn Campas
Cashier
Gap Inc, New York