Michelle Clark
Jefferson Hills,PA
Summary
Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
37
37
years of professional experience
5
5
Certifications
Work History
Security Officer
Allied Universal Security
Pittsburgh, Pennsylvania
12.2024 - Current
- Trained new security personnel on procedures and protocols effectively.
- Delivered excellent customer service by addressing visitor inquiries and concerns promptly.
- Conducted regular security patrols of facility grounds and perimeter areas for safety assurance.
- Monitored CCTV systems to ensure premises' safety and security at all times.
- Prepared detailed reports on daily activities, unusual occurrences, and maintenance issues.
- Responded to alarms and emergency situations swiftly to guarantee safety.
- Enforced company policies to maintain a secure environment for all personnel.
- Inspected buildings and patrolled property to secure premises against unauthorized access.
Correctional Officer
Allegheny County Jail
Pittsburgh, PA
05.1998 - 01.2024
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
Counselor
Pressley Ridge School
Pittsburgh, PA
09.1997 - 05.1998
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Collaborated with healthcare providers, social workers, and educational professionals to coordinate client care.
Program Director
Arsenal Family & Children's Center
09.1988 - 08.1997
- Organized and led community engagement events to promote health and wellness in the local area.
- Supervised and trained staff members to ensure smooth operations and high-quality service.
- Created and implemented strategic plans to improve efficiency and achieve long-term organizational goals.
- Reviewed existing programs and identified areas of improvement or expansion.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Developed strategies to increase public awareness of the organization's services.
Education
Bachelor's Degree - Criminal justice, Psychology
Duquesne University
Pittsburgh, PA05-1988
Skills
- Crisis Intervention
- Ability to manage a diverse population
- Effective communication skills
- Premises patrol
- Metal detector operation
- Surveillance
- Criminal records searches
- Entrance control
- Conflict resolution techniques
Certification
AVADE WORKPLACE VIOLENCE PREVENTION
- ADULT FIRST AID/CPR AED, hsi - 11/21/2025 -11/2027
- HIGHMARK HEALTH POLICE DEPARTMENT RESCUETASK FORCE TRAINING.
- STOP THE BLEED, AMERICAN COOLEGE OF SURGEONS COMMMITTE ON TRAUMA
- AVADE WORKPLACE VIOLENCE PREVENTION,-11/20/2025-11/20/2027
Timeline
Security Officer
Allied Universal Security
12.2024 - Current
Correctional Officer
Allegheny County Jail
05.1998 - 01.2024
Counselor
Pressley Ridge School
09.1997 - 05.1998
Program Director
Arsenal Family & Children's Center
09.1988 - 08.1997
Bachelor's Degree - Criminal justice, Psychology
Duquesne University